Planet Fitness - Overnight Lead

Location

650 Topsail Road, St. Johns, NL A1E 2E2, Canada.

Base wage: $18.00 per hour.

• Lead by example with involvement in all member services and related activities.
• Maintain a welcoming atmosphere for all members, prospective members and guests, and ensure staff follows superior customer service guidelines.
• Greet members and guests, providing exceptional customer service to ensure everyone feels welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system, provide tours, sign up new members, log amenities and communicate updates or events to members and guests.
• Facilitate all member requests and help resolve any member issues and questions.
• Ensure member first impressions meet expectations inclusive of the lobby, front desk and retail.
• Ensure staff is providing exceptional customer service at all times.
• Assist in training and developing a high‑performing overnight Member Service Representatives staff.
• Assist in supervising staff to ensure all shifts are regularly covered.
• Partner with Club Management to resolve employee issues or concerns.
• Work with club and property management teams to ensure safety and security of the building.
• Execute new initiatives and communicate all relevant directives and tasks.
• Provide backup support as needed for any employee absent during overnight shift.
• Oversee cleanliness of the club – keep the front desk area and lobby clean and orderly; oversee nightly deep cleaning of club areas; participate in facility cleaning and upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re‑racking weights.
• Complete all administrative responsibilities: order supplies per budget; track statistics and reports on a weekly, monthly, and annual basis; conduct signage audits; manage nightly register closeout and deposit preparation for Club Manager; clear outstanding memberships, billing, and membership issues; conduct detailed club walk‑throughs and enter issues into tracking system; complete quarterly inventory; communicate thoroughly to the day shift for effective handoff of progress and awareness of facility or member escalations that occurred overnight.
• Other duties as assigned based on club needs.

• Must be 18 years of age or older; high school diploma or GED required.
• One year of customer service experience, preferably in a gym or retail environment.
• Current CPR certification preferred.
• Basic computer proficiency (Microsoft Suite) and ability to learn systems quickly.
• Solid supervisory, diplomacy and listening skills.
• Strong customer service and problem resolution skills.
• Proven ability to handle multiple tasks and differing priorities in a constantly changing and demanding environment using excellent organizational, communication, and scheduling skills.
• Ability to work independently as well as part of a team.
• Ability to work a flexible schedule including nights, weekends and the occasional day shift.
• Hard‑working, enthusiastic, energetic, and passionate about health and fitness.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to lift up to 50lbs.
• Will occasionally encounter toxic chemicals during shift.

Taymax Group is an equal‑opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at  to make an accommodation request.