Customer-Focused BDC Service Agent Specializing in Scheduling

Location: Paradise

Join our team as a BDC Service Agent and make a difference in customer service. Communicate effectively with clients while coordinating essential vehicle service appointments.

In this role, your primary focus will be responding to incoming calls and efficiently setting up service appointments for customers. You will be the voice of reassurance, collecting customer information and advising them on vehicle maintenance needs. Your ability to maintain professionalism while navigating a tech-driven environment will be pivotal.

Key Responsibilities:

• Respond to incoming calls with urgency

• Schedule customer appointments through various methods

• Assist clients by collecting service-related information

• Confirm appointments and manage follow-ups

• Conduct promotional and service reminder calls

Requirements:

• Strong initiative and detail orientation

• Bilingual in French and English for customer needs

• Professional communication through phone and email

• Confidently interact with business clientele

• Enjoy working collaboratively in a dynamic team

Drive service excellence as a BDC Service Agent, enhancing customer experiences and building lasting relationships through effective communication.
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