Service Writer Brandt's Service Department

Position: Service Writer for Brandt's Service Department
Location: Mount Pearl

Advance your career as a Service Writer at Brandt in Mount Pearl, where you’ll play a vital role in enhancing customer experience through proactive service management. This role is ideal for those passionate about customer service and operational efficiency.

As a Service Writer, you will assist the Service Manager by processing work orders and handling customer inquiries. Your responsibilities include tracking service progress, maintaining accurate records, and ensuring timely communication with customers. Your attention to detail will allow you to manage inventories effectively and support warranty claims processing.

Key Responsibilities:

• Respond to customer inquiries with accurate responses

• Maintain transparency by updating customers on service status

• Track and manage work orders to completion

• Organize service department documentation and resources

• Process claims efficiently to recover costs

Requirements:

• Understanding of office practices and accounting basics

• Proficient in Microsoft Office applications

• Strong focus on customer service and detail orientation

• Ability to multitask effectively in a busy environment

• Basic knowledge of mechanical terms is beneficial

Contribute your expertise as a Service Writer with Brandt and support our commitment to outstanding service in Mount Pearl.
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