Customer Service at Neo

Position: Customer Service Role at Neo
Location: Mount Pearl

Elevate customer interactions as part of Neo's Customer Experience team. Work remotely to create high-quality support experiences that resonate with those who matter most.

This position requires a minimum of 25 hours weekly, including at least one weekend day commitment. You will thrive in a flexible schedule from Monday to Sunday, allowing you to maintain work-life balance. With 1+ years of customer-facing experience and a growth mindset, you’ll play a key role in enhancing our customer service approach.

Key Responsibilities:

• Deliver high-quality support and resolve customer issues

• Work collaboratively in a remote team environment

• Embrace and adapt to new technologies

• Achieve performance goals and productivity standards

• Engage in meaningful customer communication

Requirements:

• Minimum 1 year experience in a customer-facing role

• Strong problem-solving ability and innovative spirit

• Willingness to learn and adapt

• Flexible scheduling needed for customer needs

• Must complete mandatory paid training

Join Neo and make a meaningful impact in customer service every day.
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