Front Desk Agent; St. John's

Position: Front Desk Agent (St. John's)
Location: St. John's

Job Information

Location:

St. John's, NL A1C 6H1.

Work location:

On site.
Salary: $16.50 to $17.50 hourly (to be negotiated).

Hours:

32 to 40 per week.
Terms of employment:
Seasonal, Full time.

Shifts:

Morning, Day, Evening, Night, Weekend, Shift, On call, Versatile hours. Starts as soon as possible.
Benefits:
Health benefits.
Qualifications

Languages:

English.

Education:

College, CEGEP or other non‑university certificate or diploma from a program of 1 to 2 years or equivalent experience.

Experience:

Experience an asset.
Work must be completed at the physical location; no option to work remotely.
Work setting:
Hospitality industry – Hotel, motel, resort.
Responsibilities   Investigate complaints and claims.
Register arriving guests and assign rooms.
Resolve complaints and claims.
Process group arrivals and departures.
Take, cancel and change room reservations.
Provide information on hotel facilities and services.
Provide general information about points of interest in the area.
Exchange foreign currency.
Process guests' departures, calculate charges and receive payments.
Balance cash and complete balance sheets, cash reports and related forms.
Maintain an inventory of vacancies, reservations and room assignments.
Follow emergency and safety procedures.
Clerical duties such as faxing, filing, and photocopying.
Answer telephone and relay telephone calls and messages.
Assist clients/guests with special needs.
Contact customers to deliver requested wake‑up calls.
Perform light housekeeping and cleaning duties.
Provide customer service.
Skills & Competencies   Computer and technology knowledge.
Multi‑line switchboard.
Word processing software.
Computerized bookkeeping system.
Spreadsheet.
Internet.
Personal Attributes   Attention to detail.
Fast‑paced environment.
Standing for extended periods.
Work under pressure.
Client focus.
Dependability.
Efficient interpersonal skills.
Excellent oral communication.
Excellent written communication.
Flexibility.
Judgement.
Organized.
Reliability.
Team player.
Resourcefulness.
Benefits   Health benefits.
Dental plan.
Health care plan.
Vision care benefits.
Equal Employment Opportunity statement as required by law.
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