Pursuit Global Reservations Supervisor

Position: Pursuit Global Reservations Supervisor Role
Location: St. John's

Drive guest satisfaction as a Global Reservations Supervisor with Pursuit, located in Alberta, Canada. Lead a team dedicated to exceptional service in a hybrid work environment.

In this exciting full-time role, you will manage a team of reservation agents, ensuring operational excellence and compliance across multiple channels. Your leadership will play an essential part in shaping a pioneering global contact center, all while enhancing guest experiences through effective training and performance monitoring.

Key Responsibilities:

• Develop and support a team of Reservation Agents

• Oversee scheduling and monitor real-time service demands

• Model exceptional service during peak guest interactions

• Utilize KPIs to assess and improve performance metrics

• Aid in transitioning to a global operational model

Requirements:

• 3+ years in guest service or contact center environments

• Prior experience in a leadership position

• Strong communication skills across diverse platforms

• Flexible with working hours and schedules

• Familiarity with systems such as Inntopia is advantageous

Lead the charge for exceptional guest experiences as a Global Reservations Supervisor at Pursuit.
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