Customer Experience Representative Sales Focus

Position: Dynamic Customer Experience Representative with Sales Focus
Location: St. John's

Elevate customer interactions as a skilled Customer Experience Representative, ensuring satisfaction and driving sales opportunities in an engaging environment. This onsite role offers the chance to make a real difference in customer relationships.

As a key member of the team, you will be responsible for maintaining strong relationships, managing inquiries and resolving issues with professionalism. Your persuasive communication skills and energetic demeanor will help identify sales opportunities, ensuring an exceptional customer experience. Engage with customers through phone calls, web forms, and email, providing timely responses while updating databases and coordinating field technician schedules.

Key Responsibilities:

• Maintain strong customer relationships and resolve inquiries

• Handle calls, web forms, and emails efficiently

• Process orders for new and existing customers

• Promote products and services to drive sales

• Coordinate field technician schedules and communications

Requirements:

• Minimum 1 year in a Call Centre role

• Excellent verbal and written communication skills

• Strong sales-oriented approach and interpersonal skills

• Proficient in Microsoft Office and related tools

• High school diploma required, college preferred

Become a vital part of a team, delivering unparalleled customer service while actively promoting products and improving customer relationships.
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