Customer Success Manager at SilverBlaze

Location: St. John's

Enhance customer relationships remotely as a Customer Success Manager at Silver Blaze, a Harris division. You'll be the key advisor ensuring customers achieve their goals with Silverblaze software.

In this vital role, you will manage day-to-day interactions as the primary liaison for customers. Your responsibilities will include understanding customer configurations, driving software adoption, and addressing issues through proactive communication and support. You will need to effectively balance relationship management with strategic operational discipline, focusing on customer outcomes to elevate satisfaction and retention.

Key Responsibilities:

• Build strong relationships with key operational stakeholders

• Serve as the go-to resource for customer inquiries

• Drive software adoption and identify expansion opportunities

• Act as the escalation point for customer issues

• Coordinate service order requests with internal teams

Requirements:

• 3-5 years in Customer Success or Account Management

• Strong communication and organizational skills

• Proficient in Microsoft Office applications

• Experience with AI technologies in workflow

• Valid passport for international travel

Apply your customer-centric skills to foster growth and resolution as part of Silver Blaze's dynamic team.
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