Dynamic Customer Accounts Representative at Intact

Location: St. John's

Become a key player at Intact as a part-time Customer Accounts Representative, working within a hybrid environment in St. John's. Deliver exceptional customer support to brokers and clients during billing inquiries through effective communication.

As a member of our expanding team, you will provide dedicated service in a fast-paced call center, helping clients navigate billing concerns and ensuring accuracy in all transactions. Embrace the opportunity to grow within a supportive organizational structure focused on team success.

Key Responsibilities:

• Respond to customer inquiries regarding billing via phone

• Uphold call center standards and service metrics

• Process updates on banking and payment information

• Guide clients in using digital self-service tools

• Maintain a commitment to high accuracy in tasks

Requirements:

• One year of customer service experience in a call center

• Experience in billing is a significant advantage

• Excellent verbal and written communication skills

• Strong customer service orientation and detail focus

• Eligibility to work in Canada required

Deliver outstanding service through this hybrid role and develop your career with Intact as a Customer Accounts Representative.
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