Service Coordinator

SUMMARY

Under general supervision, the Service Coordinator ensures customer expectations are accurately determined and are fully met. The Service Coordinator may support specific customer(s).

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Collects data from Service Technician to quote customer.
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Responsible for scheduling Service Technician’s time.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Tracks and schedules service orders.
• Performs other duties as assigned.
• Responds to customer inquires regarding products, provides quotes, and handles order entry.
• Due to experience & training, may handle more challenging inquires.

Typically requires a high school diploma or GED Three (3) to five (5) years of related experience or an equivalent combination.

Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Strong computer skills. Strong negotiation skills. Basic product knowledge. Reliability, organization, and attention to detail required.

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.