CRA term Taxpayer Services Agents; SP-, Atlantic Region

Position: The CRA is hiring term Taxpayer Services Agents (SP-04), within the Atlantic Region. Apply Now!
Location: St. John's

The CRA is hiring term Taxpayer Services Agents (SP-04), within the Atlantic Region. Apply Now!  The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites:
Employment equity, diversity and inclusion and Our workforce testimonials -  .
We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process.

If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

The duties and responsibilities of thispositioninclude, but are not limited to:
Communicating with taxpayers and representatives both verbally (on the phone) and in writing, which includes answering inbound/outbound telephone enquiries.
Receiving, reviewing, analyzing, and researching taxpayer information from internal and external sources to identify and resolve taxpayer accounts requiring corrective action.
Researching, analyzing, interpreting, and applying legislative and regulatory provisions, policies and guidelines.
Reviewing and directing enquiries or issues to the appropriate area for resolution.
Preparing reports, letters, and other documents.
Reviewing, planning, organizing, prioritizing, and working on an assigned workload.
Participating in projects designed to enforce identified areas of non-compliance.
Taxpayer Services Agents offer quality client service to meet taxpayers' and benefit recipients'needs. As an Agent, you must demonstrate courtesy, empathy and professionalism.
Due to the nature of this work, consistent and strict adherence to start and finish times, lunch and break times is required.
This position will require the use of a headset for prolonged periods and constant exposure to a computer screen. Work conditions require adapting to change, dealing with stress and challenging situations.
Important information about this position:
Successful candidates are expected to reside within reasonable commuting distance (124 kilometres or less) from one of the following CRA locations:
St. John's, Newfoundland
Sydney, Nova Scotia
Charlottetown, Prince Edward Island
Summerside, Prince Edward Island
Virtual reporting outside of these locations is not possible.
It is important to note that successful candidates for these positions will be required to physically work on-site at one of the locations indicated above . Candidates who are able to work on-site in St. John's Newfoundland or Moncton or Saint John, New Brunswick may be given priority.
CRA's hybrid work model
Employees are required to work on-site at a CRA-approved location a minimum of four days per week or 80% of their regular monthly work schedule. CRA's hybrid work modelmay not be available for all locations and candidates maybe required to report onsite full time.
Employees are required to attend training on-site five days per week. Eligibility for the CRA's hybrid work model will be assessed following the completion of training and management confirmation that the employee can work independently.
The current hours of operation for the Atlantic Contact Centre are 9:00am- 6:00pm AT (9:30am-6:00pm NL)
Hours of work and schedules may fluctuate. Agents must be available to work all scheduled hours as the schedules match the call demand and may be modified as required. Please consider this before applying as shift preference may not be granted.
A pool of eligible candidates for each location will be established for this staffing process based on the responses received upon application.
What to expect when applying to this process:
The purpose of this process is to staff various term positions at the Individual Enquiries Contact Centre (IECC) and the Business Enquiries Contact Centre (BECC), in the Atlantic Region. No permanent offers will be made from this staffing process.
A list of partially or fully qualified candidates may be created and used to staff similar positions within the Atlantic Region.
Candidates are encouraged to submit their application as soon as possible as candidates may be considered on an on-going basis.

To apply   Who can apply
Any individual residing in Canada, and Canadian citizens and permanent residents residing abroad.
Preference for appointment will be given to veterans first, followed by Canadian citizens and permanent residents.
If you are a…