Customer Accounts Representative; Part-time

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

43,600 - 53,200

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

5%

As part of our commitment to Win As A Team
, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

We are seeking a dedicated Customer Accounts Representative (part-time) to join our dynamic and expanding Hybrid team in a fast-paced call center environment.

As a Customer Accounts Representative, you will be delivering exceptional service to our Brokers and Clients with their billing needs on our inbound queues in a call center setting.

This hybrid position is available in our 10 Factory Lane, St. John's office.

Join our Customer Accounts Team and play a key role in upholding our dedication to providing exceptional customer service, all while thriving in a fast paced and dynamic call center environment where every day offers new challenges and opportunities for growth!

Part-time

Candidates must be available to work a minimum of 21 hours per week, including every Saturday and statutory holidays.

Shifts Will Be Assigned According To Business Needs And Availability, With Priority Given To Evening Shifts, Within The Following Business Hours

• Monday to Friday: 8:00 a.m. to 8:00 p.m.
• Saturday: 9:00 a.m. to 6:00 p.m.

• Respond to customer billing needs and offer appropriate accounts guidance in a timely manner via phone in a call center environment.
• Adhere to call center metrics including an 80% service level by maintaining average handle times and adherence ratios as per corporate expectations.
• Respond to customer billing needs and offer appropriate accounts guidance using clear and concise written communication via email.
• Complete billing tasks such as add or update banking information, amend payment schedules, process and review premium refunds, assist with client and broker inquiries related to account needs.
• Enhance the customer experience by promoting self-service tools and guiding clients through the use of accounts receivable specific digital tools.
• Ensure…