Customer Success Manager

Vish is one of Canada's most exciting and fast-growing startups, and we're looking for a Customer Success Managerto join our team. We're building something meaningful and scaling quickly, supporting customers across Canada, the US, UK, Australia, and New Zealand. If you're someone who is driven, eager to learn, and excited to grow your skills in a high-energy environment, you'll fit right in with our team.

As the Customer Success Manager, you will be responsible for onboarding new customers (including system configuration, setup, and user training) while providing customer support to salon owners and their employees as required.

Vish is redefining how salons run their businesses, and we're just getting started.

We've built technology that helps salons eliminate waste, take control of their inventory, increase service revenue, and make smarter, data-driven decisions daily. What started as a solution at the salon level is quickly evolving into something much bigger, transforming how the entire hair color industry operates, from behind the chair to the global supply chain.

We're a fast-growing, product-driven company working across Canada, the US, UK, Australia, and New Zealand, building something that truly hasn't been done before.

• Manage end-to-end customer relationships across our customer base, from onboarding and training through to renewal and expansion
• Build strong, trust-based relationships with salon owners, managers, and senior stylists
• Drive customer retention and reduce churn across your book of business
• Conduct regular check-ins and business reviews to demonstrate value and surface growth opportunities
• Identify upsell and expansion opportunities, and partner with Sales to bring them to close
• Gather and communicate structured customer feedback to inform product development
• Use customer usage data and analytics to prioritise focus and improve outcomes
• Track customer data and activity in Hub Spot
• Partner with Sales, Product, and Engineering teams to deliver customer outcomes
• 2 to 4 years of customer success or account management experience in a B2B SaaS environment
• Strong written and verbal communication skills
• Comfortable having commercial conversations around renewal, pricing, and expansion
• Evidence of independence and self-starter attitude
• Tech-savvy with the ability to navigate new software effortlessly
• Experience with MS Excel
• Experience with Hub Spot or other CRM tools
• Experience in SaaS, vertical SaaS, or SMB-focused software is strongly preferred
• Experience in beauty, salon, fitness, or wellness verticals is a bonus
• Comfort working across time zones and with international customers is a strong asset
• Evidence of critical thinking and problem-solving skills

• 5 paid sick days, 3 bereavement days, and 2 emergency leave days
• RRSP program with up to 3% employer match
• Health and dental coverage through Canada Life
• Travel and expense budget for territory work and industry events
• A collaborative culture across four countries with regular team gatherings
• The chance to be part of a fast-growing SaaS brand in the Canadian salon market