Customer-Focused Appointment Coordinator

Location: San Juan de Terranova

Join the team at Steele Mazda St. John's as an Appointment Coordinator! This role emphasizes excellent customer service and effective scheduling to enhance the customer journey.

In this position, you will interact with customers through various communication channels, ensuring timely responses to their inquiries. Collaborating with the service team, you will manage scheduling and documentation to support the customer experience and surpass satisfaction targets. This role may also involve light reception duties when needed.

Key Responsibilities:

• Timely and professional response to customer queries

• Efficiently coordinate schedules with the service team

• Collaborate to exceed Customer Satisfaction Index goals

• Document customer interactions accurately

• Perform receptionist tasks occasionally

Requirements:

• Experience in customer service or administration

• Strong communication and problem-solving abilities

• Effective multitasking and time management

• Maintain discretion with customer information

• Positive demeanor and detail-oriented mindset

Enhance your career while delivering exceptional service at Steele Mazda St. John's.