Reservations Agent Airlines

Position: Full-Time Reservations Agent at PAL Airlines
Location: San Juan de Terranova

Become a key player at PAL Airlines in St. John's, NL as a Full-Time Reservations Agent. Utilize your exceptional customer service skills to manage reservations and enhance traveler experiences.

In this role, you will efficiently process reservation requests, assist customers in booking accommodations, and provide critical information about services and pricing. Your strong communication skills will be crucial in addressing inquiries and resolving issues, making every interaction seamless for our valued customers.

Key Responsibilities:

• Respond promptly to customer inquiries via various channels

• Process new reservations, modifications, and cancellations accurately

• Provide detailed information about services and pricing

• Coordinate with other departments for smooth service delivery

• Resolve customer complaints efficiently, escalating when needed

Requirements:

• High school diploma or equivalent

• Proven customer service experience in travel or hospitality

• Proficiency in reservation and booking software

• Excellent verbal and written English communication skills

• Ability to multitask in a fast-paced environment

Leverage your customer service expertise and passion for travel with PAL Airlines to create memorable journeys.