Customer Experience Leader at Trudell Medical

Location: St. John's

Become a pivotal part of Trudell Medical Limited as a Customer Experience Leader in St. John's, Newfoundland. Drive excellence in patient-first service and operational efficiency with your expertise.

In this leadership role, you will guide a newly formed Customer Experience team, focusing on delivering top-notch service and ensuring accurate order management. Collaboration with internal teams like finance and quality will be crucial, as you’ll handle complex escalations and drive continuous improvement efforts.

Key Responsibilities:

• Lead and develop customer experience representatives

• Oversee order-to-invoice accuracy and timelines

• Manage complex customer issues and escalations

• Set and monitor KPIs for team performance

• Build strong stakeholder relationships across functions

Requirements:

• Post-secondary education in Business or related field

• 5+ years in customer-facing roles with leadership experience

• Strong knowledge of order management processes

• Proven experience in coaching and developing teams

• Proficiency with ERP and CRM systems

Use your leadership and analytical skills to enhance customer experience within Trudell Medical in St. John's.