Location: St. John's
September 23, 2025
PC CONSULTANT III (BAND LEVEL
7)
Office of the Chief Information Officer
(Two-Year Contractual Position)
The University will consider applications from qualified permanent staff who may be interested in a secondment, subject to departmental approval
ABOUT MEMORIAL & THE OCIO
Memorial University is a university for the province, for the world, for the future – where our greatest strengths are people and place. Memorial’s Office of the Chief Information Officer (OCIO) is a dynamic place to work with a strong collaborative team. Each day the OCIO plays a critical role in supporting the strategic themes of the university including proactive programs, inspired learning, dynamic research, commitment to communities, and promotion and pride.
The OCIO supports the innovative use of technology, data, and information. We do so to support collaboration and generate knowledge, for students, faculty, researchers and staff, benefiting the university and the community as a whole.
WHAT’S IN IT FOR YOU
Being part of vibrant, diverse community at Memorial situated on a beautiful campus that offers walking trails, recreation facilities, food court, coffee shops and so much more. Our total rewards include:
THE OPPORTUNITY
This role will be located at the Faculty of Nursing’s satellite sites in Grand Falls-Windsor and Gander, with reporting responsibilities to the Manager of Collaboration and Service Delivery at the OCIO on the St. John’s campus, as well as the BScN Program Coordinator for the Faculty of Nursing’s satellite locations.
The PC Consultant III will act as a member of the Client Services team with the OCIO to provide support for students, staff, and faculty both onsite and remotely, depending on work location. Duties include providing IT support for faculty, staff, and students, including lab, classroom, and office technologies, as well as desktop and mobile device support and troubleshooting; providing network support for onsite work, including switch replacements, cable swaps, UPS resets, wireless access point replacements, and voice or phone (VOIP) services in collaboration with the OCIO’s Network and Communications Team;
responding to and tracking help desk service tickets; taking calls and online support chats from clients; researching and troubleshooting complex technical issues and documenting solutions. Support for the campus operations, where possible, and other related duties, including the provision of remote support to the broader Memorial community as time permits, will also be required. The role also involves proactive engagement with internal and external stakeholders, including vendors, CITL, OCIO, and distributed sites such as the Labrador and St.
John’s campuses.
THE IDEAL CANDIDATE
Experience (3-5 years) in troubleshooting complex IT issues and delivering technical solutions; completion of a four-year university degree in computer science is required; or an equivalent combination of experience and training may be considered. The ideal candidate will be self-directed, able to manage tasks and prioritize workloads independently, and know when to escalate issues or seek input. Strong collaboration and communication skills are essential, along with the ability to assess technical issues, triage effectively, and communicate timelines.
Flexibility to learn new technologies, adapt…
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