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Application Support Specialist

Job in St. John's, St. Johns, Newfoundland / NL, Canada
Listing for: Canadian Cancer Society
Full Time position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    Technical Support, IT Support, Data Analyst, Systems Analyst
Salary/Wage Range or Industry Benchmark: 65000 - 80000 CAD Yearly CAD 65000.00 80000.00 YEAR
Job Description & How to Apply Below
Location: St. John's

Job Title: Application Support Specialist

Vacancies: This posting is for 1 current vacancy

Location: Toronto, ON | Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC | Prince George, BC | Montreal, QC (Detailed office location information can be found by visiting this link: )

Work Model: Hybrid Work Model

Salary Band: 5 ($65,000 - $80,000)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us.

It takes a society.

Join a dynamic team of professionals helping to power the Canadian Cancer Society’s (CCS) operations and fuel our mission through innovative digital solutions. The Digital Strategy & Technology team is at the forefront of CCS’s digital transformation. Together, they are harnessing digital tools, data and technology to boost fundraising capabilities and enhance the experience of everyone who interacts with us online.

With a passion for continuous improvement and a commitment to making an impact, the team ensures CCS’s digital presence is strategic and engaging, helping us inspire and empower more Canadians who care about cancer every day.

MAKING AN IMPACT

Reporting to the Senior Manager of Application Support, the Application Support Specialist plays a key role in supporting, enhancing, and evolving enterprise applications, with a strong focus on Salesforce and integrated systems. The role is responsible for ensuring application stability and performance through quality assurance, user enablement, system enhancements, and the successful delivery of upgrades, integrations, and optimization initiatives.

WHAT YOU’LL BE DOING:

Operations:

  • Quality assurance :
    Collaborate with development teams to perform testing, identify bugs, and ensure patches and new features meet quality standards.
  • Documentation:
    Create and maintain technical documentation, including support procedures, FAQs, and knowledge base articles.
  • User Training and Support:
    Provide training sessions and resources to end users to improve their understanding and proficiency with applications.
  • Monitoring and alerting:
    Monitor application performance and system alerts to proactively resolve potential issues.
  • Follow best practices in maintenance, configuration, development, quality assurance, data integrity, and root cause analysis.

    • Solutions Management:

  • Help identify, evaluate, and recommend potential software applications, tools, or hardware solutions.
  • Assist in vendor evaluation and onboarding for new application solutions.
  • Provide technical assistance to troubleshoot issues related to Salesforce, app integrations, and related tools or plugins.
  • Liaise and coordinate with DAS teams, technical teams, stakeholders, and vendors to maintain platforms and applications.
  • Support other Salesforce roles, including administrators, analysts, and data scientists.
  • Use the ticket system to contribute to a knowledge base for problem solving.
  • Create and maintain documentation related to design and processes.
  • Drive automation initiatives to reduce manual support tasks and improve efficiency.

    • Projects and Others:

  • Actively contribute to projects and participate in the development of new solutions and process optimization.
  • Support projects as a subject matter expert and technical resource.
  • Application upgrade projects, including planning, testing, and deployment.
  • Coordinate migration activities for legacy systems to new platforms.
  • Manage integration projects between CRM and third-party applications.
  • Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
  • Other duties as assigned

    • QUALIFICATIONS:

  • Bachelor's degree in information technology, computer science or a related…
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