Deskside Support Technician Position

Position: Deskside Support Technician Contract Position
Location: St. John's

Elevate your IT career as a Deskside Support Technician in St. John's, Newfoundland. This contract role emphasizes technical support and systems management for a high-availability environment serving 300 users.

The position focuses on Level 1 incident management, requiring proficiency in desktop support and server administration. Engage directly with users to resolve issues and oversee documentation of processes for change management and asset compliance. Analytical and diagnostic skills are crucial to address diverse IT challenges.

Key Responsibilities:

• Ensure user accessibility through desktop support

• Manage the identification and resolution of incidents

• Oversee server administration tasks and backups

• Conduct routine system maintenance checks diligently

• Ensure compliance in software and IT asset management

Requirements:

• Bachelor’s degree is preferred but not mandatory

• 2-4 years relevant IT experience or equivalent education

• MCP certification required; MCSE is preferred

• Knowledge of VMware and Windows systems

• Excellent written and verbal communication skills

Be a key player in providing effective IT solutions to enhance user experience at this St. John's facility.
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