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Job Description & How to Apply Below
Drive enterprise-wide Service Now transformation as a trusted advisor and platform leader. You will bridge strategy, architecture, and execution to unlock measurable business value, guiding clients from implementation through full-scale adoption and long-term platform success.
At EPAM, leaders inspire innovation, drive transformation, and empower teams to excel. You'll shape the future of global industries while fostering a culture of growth, collaboration, and impact.
Responsibilities Own client adoption roadmaps tied to measurable business outcomes including cost reduction, automation, productivity gains, and risk mitigation across enterprise Service Now platforms
Architect end-to-end Service Now solutions spanning four or more products including ITSM, ITOM, ITAM, Sec Ops, HRSD, SPM, and App Engine with a focus on scalability and security
Serve as technical authority across large-scale programs, guiding delivery teams to translate architecture into high-quality, maintainable solutions through design reviews and platform governance
Partner with Service Now account teams and client stakeholders to establish operating models, conduct health assessments, and identify value leakage and expansion opportunities
Lead technical discovery workshops, current state assessments, and future state design while owning critical decisions across integrations, CMDB/CSDM alignment, and API strategy
Leverage Service Now AI capabilities including Now Assist and Predictive Intelligence to introduce modern, AI-driven operating models that enhance platform adoption and ROIRequirements
10 or more years of experience spanning enterprise architecture, consulting or professional services, and large-scale platform implementations
Proven track record leading end-to-end Service Now programs from architecture through adoption across four or more modules including ITSM, ITOM, ITAM, and Sec Ops Deep knowledge of CMDB and CSDM frameworks, integration patterns including API and event-driven architectures, and modern cloud application design
Demonstrated experience establishing platform governance models and communicating effectively with C-level executives, business stakeholders, and technical teams
Active Service Now Certified Technical Architect (CTA) credential along with CAD, CSA, or a minimum of two CIS certifications preferred
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow.
No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Engineer the Future with a Career at EPAMEPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA if you have questions in this regard, or if you require an accommodation to complete the application process. to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access.
An artificial intelligence system is software that is developed with one or more techniques that can, for a given set of human-defined objectives, using algorithmic information processing, generate outputs such as content, predictions, recommendations, or decisions with varying levels of autonomy (“AI”). Tasks that humans have traditionally done by thinking and reasoning are increasingly being done by, or with the help of, AI to help create efficiencies.
EPAM may use AI during the recruitment process, in connection with collecting or processing your personal data. Some (non-exhaustive) examples of tasks that EPAM may use AI for include conducting initial screening, creating transcripts of interviews, and assessing applications/CVs against defined job description criteria to make suggestions to the individuals evaluating your candidacy.
Your personal data and the results of any processing are not shared with AI applications outside of EPAM infrastructure. While EPAM may use AI to help create efficiencies during the recruitment process, EPAM does not use AI to make hiring decisions, which is done by EPAM Talent Acquisition and management.
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