Business Systems Analyst II

Work Location

Toronto, Ontario, Canada

37.5

Technology Solutions

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

This role will report to the Senior Manager and accept work assignments from the Pod Product Owner (PO) within the Product Group of the HR Platforms product family. Provide specialized business application and system management guidance and support for learning management (Sum Total and Thrive). Responsible for requirements gathering through the application lifecycle, business testing and supports business process documentation and user support of the application.

Produce system requirements in alignment with standards and frameworks. Work in close partnership with various partners and stakeholders to elicit, analyze, document, communicate and manage functional and non-functional requirements.

• Work with Learning team Business Partners and Vendors to gather and refine business requirements (understand goal, scope, and priorities)
• Top notch communication skills (written, verbal and presentation)
• Strong ability to build relationships and works well with others
• Strong knowledge of Features, Epics and ensure to capture User stories, and research potential solutions, design and configure Vendor tools (TD Thrive, Degreed and Sum Total) to best meet business requirements.
• Support BAU/ Config testing required for all initiatives as needed and major initiatives as defined by the bank's initiative delivery methodology :
  • System Integration Test (SIT), execution and utilization of documentation.
  • Business Acceptance Test (BAT), execution and utilization of documentation.
  • UAT testing for initiatives and/or release maintenance.
  • PAT knowledge
• Responsible for business process documentation for all business applications owned/managed.
• Provide BAU support: assist with incoming Intakes and break-fix issues.
• Responsible for day-to-day operations process management to ensure consistency, provide Tiers 2 and 3 support for Thrive issues. Identify actions, workarounds, and/or required configuration changes to resolve or address issues.
• Act as an escalation point for application and operation issues both directly and through internal/external business partners (including external vendors).
• Be the Subject Matter Expert on all aspects of how the Workday Recruiting platform supports and enables business processes underlying the full recruiting / talent acquisition life cycle.

• Adhere to existing processes/standards including requirements management technology delivery practices and standards, and business technology architecture, escalating issues as required
• Continuously enhance knowledge/ expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Continuously enhance knowledge of business domains and their products/services
• May support change management planning and activities, including those that ensure operational readiness.
• Support implementation and post-implementation planning and activities.
• May support the development of business cases including benefits identification, RFI/ RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines.
• Adhere to the TD code of conduct.

• Participate fully as a member of the team, support a positive work environment…