Learning & Technology Lead

Learning Experience & Technology Lead The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in Learning & Development, Talent Development, instructional design, learning technology or digital learning and are looking for a role where you can help build practical, scalable learning experiences, we would love to hear from you.

Zurich Canada is currently seeking an experienced Learning Experience & Technology Lead to help design, deploy, and manage modern, scalable, and high-impact learning solutions at an enterprise level while supporting embedded L&D partners within business units to drive impact throughout the organization.

Reporting to the Assistant Vice President (AVP), Enterprise Learning, you will help advance enterprise-wide learning priorities as well as business-specific capability needs, working closely with technical L&D partners, HR partners, and other stakeholders to execute learning plans, enable business results and strengthen the employee learning experience.

This is a unique opportunity to leverage your knowledge and expertise to contribute to the continued evolution of learning at Zurich Canada. In this newly created role, you will help establish learning pathways, digital learning experiences, program supports, templates, standards and reporting practices that enable employee development, capability building, and future skills readiness. You will also have the opportunity to continue your own growth in a supportive environment where your voice matters.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

• Support the design of enterprise learning solutions, pathways, and curricula that translate business capability needs and enterprise priorities into practical, structured learning journeys.
• Create templates, job aids, frameworks, and standards that support consistent design across Zurich Canada’s learning portfolio.
• Support the development of role-specific, skills-based and career-relevant learning pathways for business units and enterprise capability areas.
• Design and curate end-to-end learner experiences across enterprise sites and platforms, ensuring solutions reflect adult learning principles, practical on-the-job application, accessibility, user experience, and business relevance.

Digital Learning and Platforms Enablement

• Lead the effective use of Zurich Canada’s LMS and related learning technologies in support of learning and business strategies.
• Support tagging, organization, presentation and governance of learning assets to align with business and employee capability needs and skill-based development.
• Identify and pursue opportunities to improve learning experiences, platforms, and technologies to support employee capability development, user engagement, and reporting.
• Explore emerging learning technologies, including AI-enabled tools, to improve learning design, personalization, efficiency, and user experience where appropriate.

Technical L&D Team Enablement

• Advise, consult, and collaborate with L&D business partners to turn business needs into practical, scalable learning solutions.
• Provide design guidance, templates, and LMS platform support to technical or function-specific learning teams where relevant.
• Support use and re-use of enterprise assets to reduce silos, improve consistency, and avoid duplication across business units.
• Support enterprise integration between Learning & Development, Talent Management, and Talent Acquisition and business partners by helping create plans, pathways, and structures that reinforce development, mobility, and future skills readiness.
• Establish practical measurement and reporting metrics for learning programs, pathways, platforms, and learner engagement.
• Analyze adoption, completion, progression, engagement, utility, feedback and other learner behaviors to improve learning design and platform experiences.
• Develop dashboards, reports or simplified reporting mechanisms that provide useful insight to L&D, HR, and business stakeholders.
• Identify opportunities to improve efficiency, simplify or improve experiences, and enhance value for learners and the business.

• 6+ years of experience in Learning & Development, Organizational Development (OD), Talent Development, digital learning, learning technology, or a related field.
• Strong background in…