Job Description & How to Apply Below
Business Unit: Perseus Payments Inc. (PPI)
Location:
Newfoundland, Remote
Travel Required:
Up to 20% travel maybe required across North America
Company Summary
Perseus Payments Inc. builds Perseus Pay, a payments platform for marine, outdoor power equipment (OPE), and RV dealers across the US and Canada. Perseus Pay supports in‑person and online card payments, integrates with dealer DMS systems, and provides settlement, analytics, and reporting for hundreds of dealer locations.
Position Summary
We are looking for a technically strong Software Developer to join the Perseus Pay team in a Technical Support role. This is not a traditional support job—it blends software engineering with customer support. You’ll be the first line of defense for production issues, working with dealer customers and internal teams to triage, diagnose, and resolve problems quickly.
You will have read access to production systems and be comfortable reviewing application logs and running database queries to find root causes in a real‑time payments platform. You’ll also partner with engineering to spot trends, elevate defects, and support longer‑term fixes.
Key Responsibilities
Monitor production during core business hours and proactively spot issues in payment processing, settlements, and integrations; be available after hours for critical incidents when needed.
Triage support requests from dealers and internal teams—assess severity, reproduce issues, identify root cause, and share clear status updates and ETAs.
Investigate problems using Datadog, Azure Application Insights, and SQL queries to determine whether issues are caused by data, configuration, integrations, or code.
Serve as the main technical contact for dealers with payment, terminal, or settlement issues, communicating clearly in writing and on calls.
Write and run diagnostic SQL queries to validate data, trace transactions end‑to‑end, and identify anomalies in payments, refunds, and settlements.
Work with the payment processor’s support team to resolve gateway‑related issues.
Document fixes, workarounds, and root causes in the team knowledge base to speed up future troubleshooting.
Spot recurring issues and elevate systemic bugs to engineering with clear reproduction steps and impact details.
Participate in post‑incident reviews and help improve runbooks and incident response playbooks.
Make small code or configuration changes for straightforward, well‑understood issues.
Independently fix, test, and deploy code and configuration changes to production when appropriate.
Required Qualifications
3+ years of experience in technical support or software development, with direct exposure to production systems.
C#/.NET : able to navigate a production .NET codebase to understand logic, trace defects, and make minor fixes.
SQL : strong query skills; able to write diagnostic queries against complex relational schemas (SQL Server/Azure SQL) to trace transaction data and find anomalies.
Production troubleshooting : proven ability to triage incidents, separate symptoms from root causes, and drive issues to resolution under time pressure.
Customer communication : clear, professional written and verbal communication with non‑technical users and engineering peers; able to adjust tone to the audience.
Log analysis : comfortable using structured logs to identify patterns, trace request flows, and correlate events across services
Preferred Skills
Datadog : experience with dashboards, log search, monitors, and APM traces for investigating production issues.
Payments knowledge : familiarity with authorization/capture/settlement flows, chargebacks, and PCI DSS concepts.
Azure Dev Ops : experience with work items, pipelines, and pull request reviews.
Power Shell or Bash : able to write lightweight scripts to automate checks or export data.
REST API debugging : comfortable using Postman or curl to test and troubleshoot integrations.
Incident management tools : familiarity with ticketing/ITSM systems (Jira, Freshdesk, Zendesk, etc.).
Technical documentation : experience writing runbooks, knowledge‑base articles, and post‑incident reports
Salary Range (Ontario & BC Only)
The estimated base salary range for this role…
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