ITSM Specialist

The ITSM Replacement Requirements role involves managing and supporting the replacement of IT Service Management systems through a professional services fixed-price assignment. The position requires coordination with vendors, evaluation of resource requisitions, and adherence to strict submission protocols within a specified deadline.

• Coordinate and manage the ITSM replacement project requirements.
• Evaluate vendor responses based on the Resource Requisition and Qualifications Matrix.
• Ensure all submissions are made through the designated Flextrack system.
• Communicate deadlines and requirements clearly to all stakeholders.
• Address and direct all related questions through the appropriate communication channels.

• Experience with IT Service Management (ITSM) systems and replacement projects.
• Strong understanding of vendor evaluation processes and resource requisition management.
• Proficiency in using vendor management systems such as Flextrack.
• Excellent communication and coordination skills.

• Knowledge of fixed-price professional services contracts.
• Familiarity with Newfoundland time zone considerations for deadlines.
• Experience with procurement and bid submission processes.

• All submissions must be made via the Flextrack VMS; late, email, or direct bids are not accepted.
• Strict adherence to the submission deadline of September 4th at 4pm Newfoundland time.
• The maximum hourly rate field in Flextrack is a default and will not be used in evaluation.

• Project deadlines and milestone submissions aligned with the fixed-price contract timeline.
• Work schedule to accommodate communication and coordination within Newfoundland time zone.