Applications Specialist

Position Type:
Permanent
* Closing date:  
* Full careers. Full lives. Join the Medavie Health NL Team Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

As an Application Specialist, you will work as part of the Provincial Medical Communications Centre (PMCC) team, with a primary focus on the administration, support, optimization, and ongoing development of applications and technologies that support PMCC operations. The Application Specialist will be the primary PMCC resource for the Computer‑Aided Dispatch (CAD) system and will serve as the go‑to contact for CAD and PMCC technology‑related matters.

This includes the day‑to‑day administration and configuration of the CAD system, identifying opportunities to improve functionality, supporting system changes, and working directly with the CAD vendor to troubleshoot issues and develop and implement enhancements that meet the operational needs of PMCC. The position will work closely with Medavie IT and other technical resources to support PMCC applications, integrations, access, system issues, and technology initiatives.

The Application Specialist will also work collaboratively with System Performance on data, CAD reporting, dashboards, system performance information, and other reporting requirements to ensure PMCC has accurate and meaningful information to support operational decision‑making.

• Administer, configure, maintain, and support the PMCC Computer‑Aided Dispatch (CAD) system and other PMCC applications and technologies.
• Act as the primary PMCC subject matter expert and point of contact for CAD functionality, configuration, workflows, integrations, and system‑related issues.
• Work directly with the CAD vendor to identify opportunities for enhancement, troubleshoot issues, test solutions, and implement system changes that support PMCC operational requirements.
• Coordinate and participate in the testing and implementation of application changes, upgrades, enhancements, and new functionality.
• Maintain accurate technical documentation related to application configuration, workflows, system functionality, processes, and user support.
• Contribute to application and technology roadmaps for PMCC systems and identify future technology requirements.
• Support application administration activities including configuration, user access, version control, and system changes.
• Participate in workflow and security reviews and ensure application changes support organizational and PMCC requirements.
• Provide technical and application support to PMCC operational groups and assist with the timely resolution of system‑related issues.
• Work collaboratively with other Medavie programs and departments on shared applications, technology, data, and system initiatives.
• Support PMCC projects involving application development, system enhancements, data, reporting, workflow changes, and technology implementation.

• Related EMS, emergency communications, healthcare, or equivalent operational experience considered an asset.
• Experience working with Computer‑Aided Dispatch (CAD) systems, emergency communications systems, or other operational applications considered an asset.
• Experienc…