IT Analyst Infrastructure Operations

Location: St. John's

Selection process number
26-RCM-EA-X-B-STJ-HQ-147474

Location
St. John's(Newfoundland and Labrador)

Salary
$85,854 to $105,080

Level
IT-02-SP-ICT-02

Who can apply
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Work environment
Are you looking for a rewarding career with a great working environment? Here are a few reasons to work for the RCMP:

Worry-free parking;

An inclusive work environment committed to employment equity;

Attractive compensation package including sick leave, family-related leave, heath/dental plans, pension plan, and possibility of flexible work hours. For more information regarding benefits, please see the link to the collective agreement provided at the top of the poster.

As an employer of choice for over 30,000 employees, the Royal Canadian Mounted Police (RCMP) promises a career like no other. With over 150 years of tradition and service, the RCMP is Canada’s national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Intent of the process
Currently we have one indeterminate vacancy at the IT-02 group and level.

A qualified pool of candidates may be established to staff this and other similar positions, at the IT-02 group and level for term, indeterminate or acting at full or part-time hours or lower level positions.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled
1

Conditions of employment
Top Secret security clearance - RCMP Top Secret Security  accordance with the Treasury Board Secretariat (TBS) Directive on Security Screening, effective January 6, 2025, Canadian citizenship is a requirement for a Top Secret clearance. Please note that while a Top Secret clearance is not required at the time of application, all conditions of employment, including security clearance, must be met prior to appointment and maintained for the duration of employment in the position.

Please refer to the TBS Directive on Security Screening for more information:

Must be willing and able to work in confined spaces.

Must be willing and able to travel from worksite for extended periods, and on short notice

Must be willing and able to work outside of normal core hours, when required and on short notice.

Must have a valid driver’s license.

Must be willing and able to travel via commercial and RCMP transportation, including RCMP aircraft.

Willingness and ability to lift and carry heavy tools and equipment (ex: minimum 50lbs)

You need (essential for the job)
Your application must clearly explain how you meet the following

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology or another specialty relevant to the position to be staffed.

EX2. Recent
* experience with maintenance, installation and repair of computers or accessories.

EX3. Recent
* experience with Microsoft Active Directory (AD).

EX4. Recent
* experience supporting computer applications.

EX5. Recent
* experience supporting a LAN/WAN environment.

EX6. Recent
* experience in IT Asset Management Life Cycle.
* Recent is defined as experience obtained within the last five (5) years.

Applied / assessed at a later date

ABILITY

AB1. Ability to communicate effectively orally

AB2. Ability to communicate effectively in writing

AB3. Ability to work independently

AB4. Ability to analyze and resolve software, hardware, and firmware problems

Language requirements (essential for the job)
May be applied / assessed at a later date

CERTIFICATION

CERT
1. Information Technology Infrastructure Library (ITIL) Foundations (or higher) certification

CERT
2. CompTIA Network+, Cisco Certified Network Associate (CCNA), and/or Cisco Certified Network Professional (CCNP) certification

CERT
3. Microsoft Certified Professional (MCP) or Microsoft Specialist certification

EXPERIENCE

AEX
1. Experience managing incidents using a service management ticketing system

AEX
2.

Experience with IT project management

Our commitment
We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in…