Helpdesk Technician

Position: Full Time Helpdesk Technician at YMCA
Location: San Juan de Terranova

Transform your IT skills as a Full Time Level 1 Helpdesk Technician with the YMCA in St. John's and remotely. Support our community with tech needs through various communication channels.

The YMCA of Newfoundland and Labrador seeks a Level 1 Helpdesk Technician for its Association Services Office. In this role, you will provide front-line IT support by creating and managing support tickets while assisting users with software and hardware installation. A key aspect of your day will involve educating users on technology best practices to enhance workflows.

Key Responsibilities:

• Deliver front-line tech support via phone, email, and in-person

• Create and manage support tickets to address user inquiries

• Install software and hardware systems for efficient operation

• Educate users on technology best practices and workflows

• Collaborate with team members and travel to various sites as needed

Requirements:

• IT related degree or relevant work experience

• CompTIA A+, Network+, or Security+ certifications preferred

• Basic troubleshooting knowledge of Windows devices and networks

• Understanding of IT security practices

• Criminal Records Check required

Become a key player in supporting our YMCA team and improve technology use across our organization.