Claims Representative III, Auto

Company: CGIC
Department:
Claims

Employment Type:

Temporary Full Time (12 months)
Work Model:
Remote
Language:
English is required, French is an asset.
Additional Information:
This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As an Auto Claims Representative III, you will be responsible for the investigation, negotiation, and resolution of complex Auto Claims. You will contribute to our client service culture through daily interactions and by implementing innovative, client-centric solutions.

• Investigating, interpreting coverage, negotiating and settling very large and complex auto claims.
• Interpreting and applying complex regulations from various legislative requirements.
• Handling very complex files in litigation using litigation management guidelines.
• Working with clients and defense counsel on ensuring effective, timely and quality settlement of claims.
• Coaching, training, and providing technical support to the claims team.
• Providing exceptional client and claimant service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

• You have five years of claims or related business experience.
• You have a post-secondary degree or diploma.
• You have a Chartered Insurance Professional (CIP) designation.
• You have or will attain provincial adjuster license(s) depending on the province of work.
• You have knowledge of auto policy wordings, legislation, regulations, and legal system.

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

• You will travel occasionally.
• Extended work hours, including evenings and weekends, may be required during peak periods and major events.
• This role involves direct contact with clients and/or service providers in their environment.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options to support personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.

Salary information

Expected salary range $72,847 to $121,411

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.