Operations & Quality Lead

Location: St. John's

We are looking for a dependable, organized, and proactive  Operations & Quality Lead  to play a key role in the day-to-day delivery of our commercial janitorial services.

Working closely with our Manager, you will be our  eyes and ears in the field  — visiting client locations, inspecting work, supporting cleaning teams, addressing service issues, and helping ensure the standards we promise our clients are consistently delivered.

This is a hands-on, field-focused role for someone who  takes ownership, notices the details, communicates well, and follows through.

What You’ll Do
Quality & Account Support

Conduct regular inspections at client locations to ensure cleaning standards and scopes of work are being met

Document deficiencies, photos, corrective actions, and inspection results

Communicate issues to cleaning staff and ensure corrective work is completed

Follow up and re-inspect when necessary

Identify recurring quality issues and work with the Manager and cleaning teams to resolve them

Proactively address service concerns before they become client complaints

Assist with client walkthroughs, follow-ups, and new account start-ups

Field Operations & Staff Support

Maintain a regular presence across assigned client accounts

Provide direction, coaching, and support to cleaning staff

Assist with onboarding, site orientation, and training of new employees

Help coordinate coverage for call-ins and employee absences

Communicate schedule changes and operational priorities to staff

Address routine service and performance issues, escalating larger concerns to the Manager when appropriate

Step in with hands‑on operational support when needed to ensure service commitments are met

Supplies & Equipment

Monitor cleaning supplies and inventory at client locations

Coordinate and complete supply deliveries as required

Identify equipment issues and help coordinate repairs or replacements

Ensure cleaning teams have the supplies and equipment needed to perform their work effectively

What We’re Looking For
We’re looking for someone who:

Is dependable, accountable, and takes ownership of their responsibilities

Has excellent attention to detail and a strong eye for cleaning quality

Is confident providing direction, coaching, and constructive feedback

Communicates professionally with employees, management, and clients

Is organized and capable of managing multiple accounts and priorities

Can work independently, use good judgment, and solve problems in the field

Takes initiative and addresses issues rather than waiting for them to be reported

Is adaptable and willing to support the operation where needed

Experience in  commercial cleaning, janitorial services, facilities, hospitality, property services, quality assurance, or field operations  is considered an asset.

Requirements

Valid driver’s licence

Reliable vehicle and ability to travel regularly between client locations

Ability to successfully pass a criminal record check

Comfortable using a smartphone, email, and basic scheduling or inspection applications

Availability to work a flexible schedule, including some evenings and additional hours when operational needs require

Hours & Schedule
Our commercial cleaning operations take place at different times throughout the day and evening, so  flexibility is an important part of this role.

Some inspections, training, and employee support need to take place while cleaning teams are on-site, which may require evening hours. Additional hours may also occasionally be needed for employee absences, new account start-ups, client needs, or other operational requirements.

We’re looking for someone who can  adjust their schedule when needed while taking ownership of the responsibilities of the role.

What We Offer

Competitive hourly compensation based on experience

Company gas card for approved work-related travel

Opportunity for additional hours based on operational needs

Opportunity for increased responsibility as the company grows

A varied, hands‑on role with meaningful independence in the field

Support from an established Manager while having a direct impact on employees, clients, and service quality

Why This Role Matters
The Operations & Quality Lead is an important connection between our  Manager, cleaning teams, and clients.

You’ll help make sure our teams have the direction and support they need, our accounts are regularly inspected, problems are addressed promptly, and our clients receive the consistent, dependable service they expect.

We’re looking for someone who can become a  trusted part of our operation  — someone who takes ownership, follows through, and helps keep things running smoothly in the field.

If you’re organized, dependable, comfortable working with people, and take pride in making sure things are done properly, we’d like to hear from you.

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