Director, Operations

Location: San Juan de Terranova

Position Type:

Permanent
* Closing date:
* Full careers. Full lives.

Join the Medavie Health NL Team Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

Reporting to the Chief Operating Office (COO), the Director, Operations works closely with the other members of the Senior Management team to ensure seamless delivery of service to our clients and information flow throughout the divisions within MHNL while meeting or exceeding performance requirements. The Director, Operations, while being responsible for the day-to-day operations of MHNL, will possess a management style that is transformational, visionary, creative, collaborative, and supportive of the vision, goals, mission and values of the organization leading staff and systems responsible to meet service delivery performance requirements.

Working closely with other members of the Senior Management team and key parties, you will collaboratively develop strategic operational plans that are aligned with the organization’s plans ensuring the continuity and improvement of MHNL’s operations and standards. The incumbent will ensure adoption and integration processes are in place for the projects being created through the innovation and integration stream.

Responsibilities include:

Provide leadership for the overall operational effectiveness of the MHNL operations through established best practices and standardized operating policies and task responsibilities.

Provide direction and guidance to the operational teams to assist them with the implementation of best practices.

Mentor and develop staff using a supportive and collaborative approach, assigning accountabilities, set objectives, establish priorities, monitor, and evaluate results.

Lead, accountable for and oversee the annual development and implementation of the operations business planning process and budgets.

Work in conjunction with the Director, System Performance to ensure the application of clinical competency maintenance programming that allows clinical management staff to maintain clinical skills and registration.

Coordinate labor contingency plans in conjunction with Human Resources.

Oversight and coordination of special events and/or disasters that will impact our provincial system in whole or part.

Ensure the appropriate staffing/training policies and procedures are in place at the supervisory level to ensure the consistent application of operational, contractual, procedures on a daily/weekly/annual basis.

Responsible for business continuity in the event of situations impacting MHNL’s ability to deliver service.

Serve as a management liaison on various boards and committees; and Provide leadership by participating, supporting, and ensuring accountabilities for all initiatives that foster a culture of patient safety and a safe work environment.

Professional Qualifications &

Competencies:

Post-secondary education is required in the health sciences field, or related field or approved equivalent combination of education and experience.

Post graduate studies or master’s degree, preferably in the business field, is preferred.

Minimum 10 years of progressive leadership experience, preferably in EMS management within a high-performance accredited…