Manager,Personal Debt Solutions - Tax Job St. Johns area,St. John's Newfoundland Canada,Management

Location: St. John's

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

Your Opportunity

We are seeking a Manager, Tax to join our Personal Tax Centre of Excellence within the Personal Debt Solutions team anywhere in Canada. This role is a key leadership position responsible for overseeing the Tax Center of Excellence and ensuring consistent delivery of high-quality, compliant, and client-focused personal tax services. The successful candidate will bring strong leadership, organizational capability, and deep knowledge of personal tax to guide team performance.

The role also requires a hands-on approach, contributing directly to tax work, file management, and client deliverables alongside leadership responsibilities.

Responsibilities include:

Maintain a hands-on role in day-to-day tax operations, including completing tax work, managing files, and supporting client deliverables while leading the team.

Coordinate and distribute workload across the teams, monitoring progress and ensuring timely completion of assigned tasks.

Partner with Team Leaders to ensure compliance organizational standards, and industry best practices.

Provide guidance and support in resolving complex client and CRA concerns in a professional and timely manner.

Clearly communicate performance expectations, priorities, and operational objectives to team members.

Monitor team productivity and performance to ensure established service levels, quality standards, and individual performance metrics are consistently achieved.

Identify performance gaps and collaborate with Team Leaders to develop and implement effective resolution and improvement plans.

Ensure work is completed accurately, efficiently, and in accordance with quality assurance standards.

Coach, mentor, and support team members in their professional growth, skill development, and subject matter expertise.

How do we define success for your role?

You demonstrate BDO's core values through all aspects of your work:
Integrity, Respect, and Collaboration

You understand your client’s challenges, and opportunities; client describes you as positive, professional, and delivering high-quality work

You identify, recommend, and are focused on effective service delivery to your clients

You share in an inclusive and engaging work environment that develops, retains & attracts talent

You actively participate in the adoption of digital tools and strategies to drive an innovative workplace

You grow your expertise through learning and professional development.

Your experience and education

Experience leading, mentoring, and coaching staff, with the ability to support development and drive individual and team performance.

Minimum 5 years of tax preparation experience, including self employed tax returns and CRA's processes relating to T1's, tax refunds, tax offsets, GST/HST returns. Knowledge of bankruptcy specific tax returns (pre, post, in-bankruptcy, provisional) is an asset

Working knowledge of iFirm is an asset.

Proven ability to effectively prioritize and manage competing demands in a fast-paced environment while handling multiple tasks with accuracy and attention to detail.

Flexible and adaptable with the ability to accommodate varying work schedules, including occasional evening hours as required.

Demonstrated commitment to teamwork, exceptional client service, and producing high-quality, detail-oriented work.

Manager, Personal Debt Solutions - Tax