Shift leader, Retail
Job in
Mount Pearl, St. Johns, Newfoundland / NL, Canada
Listing for:
Northern Reflections
Full Time
position
Listed on 2026-02-18
Job specializations:
-
Retail
Retail & Store Manager, Retail Sales, Customer Service Rep
Job Description & How to Apply Below
Location: Mount PearlShift Leader
Northern Reflections is looking for a Shift Leader to join our store team.
The Shift Leader assists management with opening and closing of the store. They are responsible for all aspects of the store during their time in charge which will include achieving stores sales results, providing on the floor coaching to the sales team and maintaining visual standards. They will focus on customer service and will be accountable for both personal and store productivity results against Northern’s productivity standards.
Job Duties:
Assist the Store Management Team in delivering store sales budgets, daily, weekly and year to dateMeet or exceeds daily personal sales goals and key performance (KPIs) indicatorsUses Fundamental Selling Skills to provide an outstanding customer experienceDelivers Customer Service standards ensuring an excellent customer experience is provided at all timesMaintains store operations standards by ensuring timely processes with opening and closing; markdowns; and point of sale transactionsPromotes Campaign GoalsSells Northern as a brand by using all product knowledge and the Northern nameEffectively coaches and provides feedback to all Store Associates on personal productivity measuresProcesses Customer purchases quickly and accurately at cash registerDemonstrates open, respectful and courteous communicationPerforms other duties as assignedFollows Company directives and initiatives and works in a safe and secure mannerAssists in store visual layouts and maintains visual standardsAssists in preparation of productPerforms various tasks to ensure a neat, clean and well-presented storeRequirements:
Minimum of 1 year retail/customer service experience in a specialty store, preferably apparel with some exposure to team leadershipProven ability to attain or exceed sales goals (KPIs)Passionate about fashion and proven ability to build outfits for customersDemonstrates initiative and works well with a productive teamProven ability to inspire, coach and motivate a team to reach its sales goalsFlexible; able to work flexible hours to match business needs including evenings and weekendsAbility to adapt to the needs of the customer and store teamBuilds relationships, trust and loyaltyStrong communication skillsAbility to work independently with confidence
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