Assistant Store Manager - Sales and Service

At Kent Building Supplies, we believe that strong, inclusive leadership drives success. We’re looking for an Assistant Store Manager who is ready to take ownership of store operations, lead a diverse team, and deliver an exceptional customer experience.

This is a hands-on leadership role where you’ll oversee multiple departments, drive financial results, maintain safety standards, and foster a positive, respectful workplace culture.

This role offers a competitive salary with eligibility for annual bonus incentives.

• 3+ years in a leadership or supervisory role
• Retail management experience is considered an asset
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Comfort with technology and retail systems
• A growth mindset and commitment to continuous learning
• Flexibility to work a variable schedule based on retail business needs

• Wellness Program
• Employee and Family Assistance Plan
• Employee Discounts
• Medical, Dental, Vision, RRSP Matching, and PTO benefits
• Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization

As an Assistant Store Manager, you’ll play a key role in the day-to-day operations of the store, ensuring a smooth and engaging experience for both customers and team members. Your responsibilities will include:

• Leading the sales floor
  :
  Ensure departments are well-stocked, clean, and visually appealing to create a welcoming shopping environment.
• Driving sales performance
  :
  Implement strategies to meet sales targets, promote key products, and support team members in achieving goals.
• Supporting team development
  :
  Provide ongoing coaching, feedback, and training to help team members grow and succeed.
• Delivering excellent customer service
  :
  Resolve customer concerns with empathy and efficiency, ensuring a positive experience every time.
• Managing inventory and shrink
  :
  Monitor stock levels, conduct regular counts, and maintain inventory accuracy across departments.
• Maintaining safety standards
  :
  Promote a safe working and shopping environment by following and enforcing health and safety protocols.
• Collaborating across departments
  :
  Work closely with other leaders to ensure smooth operations, effective merchandising, and strong communication.
• Using retail systems effectively
  :
  Leverage tools like Microsoft Office, Kronos, and D365 to manage scheduling, inventory, and customer interactions.