Shift leader,Retail Job St. Johns area,Mount Pearl Newfoundland Canada,Retail

Location: Mount Pearl

Shift Leader

Northern Reflections is looking for a Shift Leader to join our store team.

The Shift Leader assists management with opening and closing of the store. They are responsible for all aspects of the store during their time in charge which will include achieving stores sales results, providing on the floor coaching to the sales team and maintaining visual standards. They will focus on customer service and will be accountable for both personal and store productivity results against Northern’s productivity standards.

Job Duties:

Assist the Store Management Team in delivering store sales budgets, daily, weekly and year to date

Meet or exceeds daily personal sales goals and key performance (KPIs) indicators

Uses Fundamental Selling Skills to provide an outstanding customer experience

Delivers Customer Service standards ensuring an excellent customer experience is provided at all times

Maintains store operations standards by ensuring timely processes with opening and closing; markdowns; and point of sale transactions

Promotes Campaign Goals

Sells Northern as a brand by using all product knowledge and the Northern name

Effectively coaches and provides feedback to all Store Associates on personal productivity measures

Processes Customer purchases quickly and accurately at cash register

Demonstrates open, respectful and courteous communication

Performs other duties as assigned

Follows Company directives and initiatives and works in a safe and secure manner

Assists in store visual layouts and maintains visual standards

Assists in preparation of product

Performs various tasks to ensure a neat, clean and well-presented store

Requirements:

Minimum of 1 year retail/customer service experience in a specialty store, preferably apparel with some exposure to team leadership

Proven ability to attain or exceed sales goals (KPIs)

Passionate about fashion and proven ability to build outfits for customers

Demonstrates initiative and works well with a productive team

Proven ability to inspire, coach and motivate a team to reach its sales goals

Flexible; able to work flexible hours to match business needs including evenings and weekends

Ability to adapt to the needs of the customer and store team

Builds relationships, trust and loyalty

Strong communication skills

Ability to work independently with confidence

Shift leader, Retail