Indigenous Follow-up Housing Support Case Manager

The Indigenous Follow-up Housing Support Case Manager provides longer-term, in-home support to Indigenous individuals and families who have secured housing and require ongoing assistance to maintain stability. The role focuses on strengthening tenancy, wellness, independence, community connection, and long-term housing outcomes.

Reporting to the Coordinator of Indigenous Housing, the Case Manager carries a caseload of approximately 12-15 participants and provides consistent weekly support in participants’ homes or other appropriate community settings. Support is culturally grounded, trauma-informed, person‑centred, and aligned with First Light and EHSJ requirements.

You believe housing is a human right and understand the systemic barriers Indigenous people may experience when accessing and maintaining housing. You approach participants with respect, compassion, consistency, and accountability while maintaining clear professional boundaries.

• Rooted in or committed to Indigenous values, cultural safety, and community well‑being
• Compassionate, dependable, and able to remain grounded in complex situations
• A relationship‑builder who communicates respectfully and works collaboratively
• Organized and able to manage caseloads, documentation, appointments, and follow‑up
• Committed to strengths‑based, harm‑reduction, trauma‑informed, and person‑centred approaches

EHSJ and Coordinated Access Requirements

• Accept participant matches assigned through Coordinated Access to Homes and follow all applicable matching and consent processes
• Contact each newly matched participant within 48 hours of receiving the match and document all contact attempts and outcomes
• Complete at least one in‑person or in‑home visit with each active participant every week, based on the participant’s needs and stage of support
• Maintain timely, accurate, respectful, and confidential participant records in HIFIS and any required First Light systems
• Complete required assessments, service plans, case notes, referrals, housing outcomes, follow‑up records, and funder reporting information
• Participate in Coordinated Access to Homes meetings, case conferencing, training, professional development, and other EHSJ‑required activities
• Work with the Coordinator of Indigenous Housing and team members to ensure appropriate caseload coverage during vacation, illness, vacancies, and other staff absences
• Communicate emerging participant needs, safety concerns, service pressures, and program risks to the Coordinator of Indigenous Housing

Follow‑up Housing Support Responsibilities

• Provide longer‑term, in‑home case management focused on maintaining housing stability and preventing a return to homelessness
• Maintain an active caseload of approximately 12-15 participants assigned through Coordinated Access to Homes
• Complete weekly in‑home or in‑person visits and adjust the level of support in consultation with the participant and Coordinator
• Develop and regularly review individualized housing‑stability plans addressing tenancy, wellness, income, safety, daily living, and community connection
• Support participants with rent payments, budgeting, landlord communication, home‑care routines, appointments, and tenancy responsibilities
• Identify early risks to housing stability and coordinate timely responses to arrears, complaints, conflict, property concerns, or possible eviction
• Provide landlord mediation and advocacy while promoting participant choice, independence, rights, and responsibilities
• Plan transitions or case closure collaboratively when ongoing intensive support is no longer required, documenting outcomes in HIFIS

Culturally Grounded and Holistic Support

• Provide culturally safe, trauma‑informed, strengths‑based, and responsive…