Indigenous Case Manager

The Indigenous Housing Case Manager provides culturally grounded, trauma-informed, and person-centred support to Indigenous individuals and families who are experiencing homelessness, housing instability, or barriers to maintaining safe and appropriate housing.

Reporting to the Coordinator of Indigenous Housing, the Case Manager works alongside community members to identify housing goals, develop individualized plans, navigate housing and income-support systems, connect with internal and external services, and strengthen long-term housing stability. The role recognizes that housing is connected to culture, safety, belonging, wellness, dignity, and self-determination.

You believe housing is a human right and understand the systemic barriers Indigenous people may experience when accessing and maintaining housing. You approach community members with respect, compassion, consistency, and accountability while maintaining clear professional boundaries.

You are:

• Rooted in or committed to Indigenous values, cultural safety, and community well-being
• Compassionate, dependable, and able to remain grounded in complex situations
• A relationship-builder who communicates respectfully and works collaboratively
• Organized and able to manage documentation, appointments, housing plans, and follow-up
• Committed to strengths-based, harm-reduction, and trauma-informed approaches
• Open to learning from community members, Elders, Knowledge Keepers, colleagues, and partners

Housing Case Management

• Complete culturally safe intake, assessment, and ongoing case-management processes with individuals and families
• Work with community members to identify housing goals and develop individualized housing and stabilization plans
• Support housing searches, applications, viewings, landlord communication, tenancy preparation, and move-in coordination
• Help community members access income supports, identification, rent supplements, housing benefits, and other programs
• Provide practical support to help community members maintain housing, address tenancy concerns, and reduce the risk of eviction
• Advocate alongside community members while supporting informed choice, independence, and self-determination

Culturally Grounded and Holistic Support

• Provide support that is culturally safe, trauma-informed, strengths-based, and responsive to each person’s circumstances
• Recognize the impacts of colonization, intergenerational trauma, systemic discrimination, poverty, and displacement on housing experiences
• Connect community members with cultural supports, Elders, Knowledge Keepers, and First Light programs when requested and appropriate
• Support referrals and warm connections to health, mental-health, addictions, legal, employment, family, and community services
• Respect confidentiality, privacy, professional boundaries, and the dignity of every community member

Partnerships and Coordinated Care

• Work collaboratively with First Light programs and external service providers to coordinate wraparound support
• Build and maintain respectful relationships with landlords, housing providers, government departments, and community organizations
• Participate in case conferences, team meetings, and collaborative planning while sharing information in accordance with consent and privacy requirements
• Represent First Light professionally and contribute to positive relationships across the housing and homelessness sector

Documentation and Accountability

• Maintain timely, accurate, respectful, and confidential case notes, consent forms, service plans, referrals, and other required records
• Track housing outcomes, service activities, follow-up actions, and program information required for organizational and funder reporting
• Provide regular updates to…