Indigenous Access Case Manager

The Indigenous Housing Access Case Manager provides short-term, intensive support to Indigenous individuals and families who are experiencing homelessness and have been matched to First Light through Coordinated Access to Homes. The role focuses on helping participants move from homelessness into safe, appropriate, and sustainable housing.

Reporting to the Coordinator of Indigenous Housing, the Case Manager carries a caseload of approximately 8–10 participants and works quickly to complete housing planning, searches, applications, landlord engagement, system navigation, and move-in coordination. Support is culturally grounded, trauma-informed, person-centred, and aligned with First Light and EHSJ requirements.

You believe housing is a human right and understand the systemic barriers Indigenous people may experience when accessing and maintaining housing. You approach participants with respect, compassion, consistency, and accountability while maintaining clear professional boundaries.

• Rooted in or committed to Indigenous values, cultural safety, and community well-being
• Compassionate, dependable, and able to remain grounded in complex situations
• A relationship-builder who communicates respectfully and works collaboratively
• Organized and able to manage caseloads, documentation, appointments, and follow-up
• Committed to strengths-based, harm-reduction, trauma-informed, and person-centred approaches

EHSJ and Coordinated Access Requirements

• Accept participant matches assigned through Coordinated Access to Homes and follow all applicable matching and consent processes
• Contact each newly matched participant within 48 hours of receiving the match and document all contact attempts and outcomes
• Complete at least one in-person or in-home visit with each active participant every week, based on the participant’s needs and stage of support
• Maintain timely, accurate, respectful, and confidential participant records in HIFIS and any required First Light systems
• Complete required assessments, service plans, case notes, referrals, housing outcomes, follow-up records, and funder reporting information
• Participate in Coordinated Access to Homes meetings, case conferencing, training, professional development, and other EHSJ-required activities
• Work with the Coordinator of Indigenous Housing and team members to ensure appropriate caseload coverage during vacation, illness, vacancies, and other staff absences
• Communicate emerging participant needs, safety concerns, service pressures, and program risks to the Coordinator of Indigenous Housing

Housing Access Responsibilities

• Provide short-term, housing-focused case management designed to move participants from homelessness into housing as efficiently and safely as possible
• Maintain an active caseload of approximately 8–10 participants assigned through Coordinated Access to Homes
• Complete housing needs assessments and individualized housing access plans with clear goals, actions, responsibilities, and timelines
• Support housing searches, applications, viewings, landlord communication, rent-supplement processes, tenancy preparation, and lease review
• Help participants obtain identification, income support, references, documentation, furnishings, and other resources needed to secure housing
• Develop respectful relationships with landlords and housing providers and advocate for appropriate housing opportunities
• Coordinate move-in planning and ensure a clear transition to Follow-up Housing Support or other appropriate ongoing services
• Record housing placements, move-in dates, referrals, outcomes, and transition information in HIFIS within required timelines

Culturally Grounded and Holistic Support

• Provide culturally safe, trauma-informed,…