INTERNAL - Guest Empowerment Coordinator; Mercy House

Job Title:

Guest Empowerment Coordinator (Mercy House)

Reports to:

Manager of Housing

Location:

St. John’s

Employment Type:

Permanent Full-Time

Type:
Union

Hours:

Monday to Friday, with flexibility for occasional evening or weekend coverage as required

Rate of Pay: $26.16 per hour

PCN:

The Guest Empowerment Coordinator plays a key role in supporting residents of Mercy Houseand Community Health Centreas they transition toward greater independence and housing stability.

This position is responsible for developing and coordinating strength-based, trauma-informed programs that promote skill-building, personal development, and connection to community resources. Working closely with staff, volunteers, and participants, the Coordinator fosters a respectful, inclusive, and supportive environment that reflects the values of dignity, compassion, and harm reduction.

• Collaborate with the Manager and Program Supervisor to plan, deliver, and evaluate programming, including onsite supports and community-based referrals.

• Design and implement life skills workshops, support groups, and volunteer opportunities that reflect the diverse needs and goals of program participants.

• Use trauma-informed and strength-based approaches to engage Guests in meaningful programming, including opportunities for peer leadership and community participation.

• Partner with the Guest Empowerment team to ensure programs are accessible to individuals facing complex barriers such as mental health challenges, substance use, or histories of homelessness.

• Foster an inclusive and culturally responsive environment where dignity, equity, and Guest autonomy are prioritized.

• Build andmaintaincollaborative relationships with internal departments and external service providers to maximize opportunities for support and transition.

• Monitor participation, document progress, and contribute to evaluation efforts to ensure continuous improvement.

• Contribute to a positive team culture rooted in harm reduction, housing-first principles, and community care.

• Supervise relevant student placements as required

• Ensure safe,effective and efficient delivery of services to The Gathering Place Guests.
  
  Application of organizational policies and processes pertaining to Guest and workplace safety is expected.

• Support day-to-day program activities and performadditionalduties as required.

• Post-secondary education in health/social sciences, community services, or a related human services field.

• Minimum 3 years' experience working in a social services, housing, or supportive programming environment.

• Demonstrated understanding of trauma, poverty, substance use, and mental health through both professional and/or lived experience.

• Skilled in designing andfacilitatingprogramming for marginalized or vulnerable populations.

• Strong interpersonal skills, with the ability to build trust, lead with empathy, and navigate sensitive situations with discretion.

• Effective time management and organizational skills, with the ability to balance priorities and meet deadlines in a dynamic environment.

• Excellent verbal and written communication skills.

• Proven ability to work both independently and as part of a collaborative team.

Equivalencies in education and experience will be considered.

Closing Date for Applications:
October 14, 2026