Client support worker

Location: St. John's

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description
Execution of Position
The worker will build a rapport with shelter clients through relationship building. During this process the Client Support Worker will identify and provide supports for each client wherever resources are available. The Client Support Worker will build rapport and a positive trusting relationship with clients and promote an environment based on dignity and respect.

Illustrative Examples of Work/Expectations

Encourage clients in acquiring appropriate social skills (inter-personal, social and community skills) by using problem solving, conflict resolution and mediation techniques. Interact with clients as much as possible, to facilitate relationship building – i.e. playing cards, pool, etc.;

Regularly check-in with clients to identify their progress and document in client case notes;

Encourage and promote acceptable standards in hygiene, dress and other personal needs;

Address needs and concerns of all clients (shelter and 3rd floor);

Collaborate with the Liaison Worker, Community Service Worker, and Supportive Housing Worker in assisting clients ;

In consultation with the Liaison Worker, conduct and complete resident assessments and discharges;

Complete documentation, both written and electronic, in a clear and concise manner, and within required time lines (such as referrals for service, detailed shift logs, case notes, HIFIS entries, etc.);

Provide oncoming shift with pertinent information during shift change discussions;

Monitor medication for all clients (shelter and 3rd floor);

Maintain awareness of community resources to assist clients in identifying and accessing services and programs;

In consultation with the Shelter Manager, refer clients to appropriate community resources in order meet client needs and foster independence (e.g. referrals to AA meetings, Adult Central Intake, etc.);

Assist clients in securing items such as toiletries, clothing, shoes, whenever available and record on appropriate forms;

Assist clients in acquiring IDs, MCP, Birth Certificate etc.;

May attend, when necessary, case consultations as well as attend private appointments;

Clean client rooms upon discharge from the shelter (floors, drawers, closets and under bed), sanitize mattress, do inventory of room, do…