Housing Officer - Competition Number

The Newfoundland and Labrador Housing Corporation (NL Housing) is a crown corporation whose mandate is to develop and administer housing assistance policy and programs for the benefit of low to moderate income households throughout the province. As the largest landlord in the Province, NL Housing manages a portfolio of over 5,500 units province-wide. The services provided by NL Housing provide clients with access to safe, stable and affordable housing, which is essential to the social, financial, and physical well-being of individuals, families and communities.

There is a wide range of housing needs across the province, from those facing homelessness or at risk of homelessness, to low income households needing assistance to pay rent or complete much-needed repairs on their homes. For more information on our programs and services, and strategic priorities, please visit our website

Context:
The Eastern Region maintains and supports approximately 3,500 NL Housing rental properties on the Avalon and Burin Peninsulas through offices in St. John’s (Avalon) and Marystown. The region provides a wide range of services, including receiving and processing rental applications; administering rental accounts and lease compliance provisions; providing various client services and tenant relations including eviction prevention, and monitoring, facilitating and administering property maintenance.

A variety of programs designed to support low to moderate income households and homeowners are also delivered. Regional staff members are involved in the delivery of the Provincial Home Repair, Home Modification, Home Energy Savings, Partner Managed Housing, and Rent Supplement Programs. As of March 31, 2021, the corporation funds 1161 rent supplement units in the Eastern Region

Competition Number: 2026/T

Employment Type:

1 Temporary
Department/Region:
Eastern Region

Location:

Avalon Regional Office, St. John’s
Competition Status:
Internal
Closing Date:
October 22, 2026
Salary Scale: $51,615 to $57,330 per annum (CG-30, $28.36 to $31.50 per hour), 35-hour work week

Duties:
Reporting to the Manager, Rental Housing, the incumbent provides professional, front-line service in the administration of a large portfolio of rental accounts. Responsibilities may include assessing and determining client eligibility for programs and services, completing lease administration (including renewals and changes), conducting periodic reviews, and managing rental arrears and account adjustments. The incumbent serves as a primary point of contact for tenants, responding to enquiries, providing guidance on tenancy obligations and budgeting, and supporting eviction prevention through client engagement, referrals, and collaboration with internal staff and external agencies.
The role involves investigating complaints, mediating tenant issues, and preparing recommendations on actions such as eviction. The incumbent represents the organization at Residential Tenancies hearings and liaises with government departments and community partners on client matters. Additional duties include conducting property inspections, addressing life safety, medical, and accessibility concerns, preparing reports and correspondence, and supporting program delivery. The position requires managing sensitive information, responding to complex client needs, and contributing to policy, committees, operational initiatives and other duties as required.

• Completion of a bachelor’s degree in a related social sciences or business administration (equivalencies will be considered)
• Experience in the delivery of human services and/or rental housing services
• Experience managing client…