Operations Supervisor - Mount Pearl, Newfoundland

Are you ready to take on a leadership role where you can make a real impact? We’re looking for a dedicated and motivated Operations Supervisor to join our team in Newfoundland, 860 Topsail Road, West Brook Plaza, Mount Pearl, NL
, on a one-year contract.

Reporting to the Operations Manager, the Operations Supervisor assists in day‑to‑day operations by managing a team of dedicated Drivers and ensuring the efficient collection of donated goods through Declutter®, the door‑to‑door, and donation box collection of used clothing and household items.

The regular working hours for this role are typically 9:00 a.m. to 5:00 p.m., with some on‑call responsibilities and occasional additional hours as required. The candidate must have the flexibility to accommodate operational needs as necessary.

• Supervise, coach, motivate, and perform performance management of Drivers, in consultation with the Operations Manager and Human Resource Department, always maintaining confidentiality.
• Recruit and train Drivers; perform scheduled drive‑along training.
• Ensure required merchandise is delivered to all Value Village Stores as per the delivery schedule and assist the Operations Manager in planning and implementing innovative, effective methods to meet all contractual obligations.
• Maintain Driver attendance records and coordinate staffing schedules.
• Ensure payroll records are accurate and sent to the National Payroll Department on a timely basis.
• Respond and resolve customer concerns, prepare invoices, internal transfers, reconcile billing summaries, accurately track inventory levels, monitor staff productivity, update schedules for servicing drop boxes and work assignments, oversee the database, accurate completion of all statistical reports, and oversee the labor budget.
• Coordinate Drivers and trucks: monitor GPS, complete route audits, assist with route and/or truck problems, advise drivers of special pickups and cancellations, coordinate fleet maintenance and act as a liaison between the drivers, Value Village and Ryder personnel.
• Ensure effective transition between shifts and supervise daily workflow.
• Collaborate with Operations Manager and Business Operations staff to develop a plan to achieve local goals and assist in the development of area‑marketing strategies for Business Operations.
• Support Business Operations through the placement of drop boxes, attended stations, donation depots, media, targeted marketing initiatives, special events, Car Heaven, Diabetes Recycle Ink, etc.
• Additional duties as required, ensuring the effective function of Operations.

• Hiring Salary: $57,000–$60,000 annually, depending on experience, as outlined in the job posting.
• Challenging work with opportunities for career advancement.
• Extended Health & Dental Care.
• Employee Assistance Program.
• Corporate discounts through Perkopolis, Value Village, and Good Life Fitness.

• Must have a Class 5 license, passenger car or light truck, with a minimum of 5 years actual driving experience at that level, and a clean driver abstract, with no violations or accidents within the last 3 years.
• University Degree or College Diploma in Business or equivalent relevant experience.
• 2+ years of experience in a multi‑disciplinary environment with a scheduling component.
• Must be able to drive a truck, as shown, by providing a valid license and a clean driver’s abstract.
• Ability to provide direction, motivation, training, and support to staff members.
• Must be able to lift to 50 pounds.
• Excellent organizational skills with great attention to detail.
• Superior customer service skills.
• Excellent communication skills, including verbal, written, and telephone.
• Strong computer skills with proficiency in MS Word, Excel, Outlook, Teams.
• Knowledge of office equipment.
• Able to work in a busy, multi‑tasked environment.
• Knowledge of diabetes an asset.
• Available to work weekends; schedule can vary between 7 a.m.–7 p.m.

At National Diabetes Trust, we are guided by our values of Accountability, Teamwork, Integrity, and Respect. We believe in the importance of Diversity, Equity and Inclusion (DEI). We are committed to bringing people together in a respectful, inclusive and supportive environment, no matter their age, gender, identity, race, ethnicity, religion, income, sexual orientation, or where they live. We are committed to meeting the obligations of the Black North Initiative CEO pledge.