Warehouse Operations Manager

The Warehouse Operations Manager is the senior operational leader responsible for the overall performance of the company’s warehouse and distribution function. The role is accountable for warehouse operations, inventory integrity, transportation performance, people leadership, safety, financial performance and continuous improvement. The Manager leads through the Transport Manager and Warehouse Frontline Managers, establishing clear standards, decision rights and performance expectations while ensuring effective day-to-day execution.

The successful candidate will combine strong people leadership with operational, financial and technology discipline. They will use data and performance metrics to drive accountability, improve service, control costs and prepare the operation for the company’s ERP/WMS implementation and future growth.

• Provide overall leadership and accountability for warehouse and distribution performance, including receiving, put-away, order picking, staging, loading and delivery.
• Establish daily operating priorities, performance standards and resource requirements to ensure timely, accurate and cost-effective customer order fulfillment.
• Maintain warehouse layout, storage and product-flow standards that support productivity, safety, inventory accuracy and efficient use of space.
• Monitor operational KPIs and ensure the Transport Manager and Frontline Managers take timely corrective action when targets are not achieved.
• Ensure effective coordination between warehouse and transportation operations to support reliable outbound service.
• Establish and maintain operating standards for receiving, inventory movement, picking, staging, loading and delivery handoffs.

• Maintain overall accountability for inventory integrity, including physical counts, cycle counts, inbound receipts, stock movements, credits, adjustments, product rotation, damaged goods and lot-code traceability.
• Ensure inventory discrepancies are investigated and resolved promptly and root causes are addressed.
• Provide overall oversight of fleet strategy, utilization and transportation costs, ensuring fleet resources support operational requirements and company objectives.
• Ensure warehouse equipment, material-handling assets and other operational resources are maintained and utilized effectively.
• Lead and develop the Transport Manager and Warehouse Frontline Managers, establishing clear accountability, goals and performance expectations.
• Recruit, onboard, develop and retain qualified operational personnel in partnership with HR.
• Ensure managers consistently apply company policies, attendance standards and performance-management practices.
• Address performance and employee-relations matters promptly and in collaboration with HR.
• Build leadership capability, training plans and succession plans to meet current and future operational requirements.

• Foster a safe, respectful and accountable workplace culture consistent with applicable occupational health and safety requirements.
• Ensure safety standards, inspections, hazard controls, incident reporting and corrective actions are consistently implemented.
• Maintain departmental SOPs, policies and procedures consistent with company standards and regulatory requirements.
• Partner with Human Resources on employee relations, investigations and policy matters.
• Ensure transportation and warehouse activities comply with applicable federal and provincial requirements.
• Identify and lead initiatives that improve productivity, service, quality and operational efficiency while reducing waste and avoidable costs.
• Own departmental operating performance, including…