Assistant General Manager

Holiday Inn & Suites Stockbridge GA I75 Assistant General Manager

Responsible for operating the hotel in the General Manager’s absence. Duties include A/R, A/P, Payroll, Staff Training, overseeing F&B order for accuracy, ordering office supplies, daily bank and safe audits, front office scheduling.

• Ensure the guests receive a high level of service and associates are satisfied.
• Review and follow-up on property GSS scores and comments.
• Oversee managers in the hotel such as the Front Desk Manager, the Executive Housekeeping Manager, the Maintenance Manager, and the Director of Sales.
• Manage the flow of labor between departments when scheduling to support effective management of Labor Budget and achievement of profitability goals.
• Managing Profitability – Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
• Ensure that managers and associates maintain hotel cleanliness and maintenance.
• Ensure compliance with hotel brand standards.
• Prepare for QA audits.
• Helping create the culture in the hotel to ensure that the hotel complies with accounting standards.
• Coach, counsel, discipline, train, and mentor managers and associates to deliver excellent performance to reach their personal development goals.
• Interview, hire, and train associates at all levels in the hotel.
• Ensure all areas of the hotel are inspected daily for compliance to standards and policies.
• Walking the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Participate in customer recognition events to drive sales.

• 4-year college degree or equivalent work experience.
• Complete understanding of hotel operations.
• Excellent leadership skills with management and hourly staff.
• Excellent customer service skills.
• Excellent written and oral communication skills.
• Excellent presentation skills.
• Excellent organization skills.
• Excellent computer system skills.
• High Energy.
• Professional image, communicated through demeanor, dress, and communication.
• Available to work when needed, including weekends, holidays, and nights.