Medical Receptionist

Main duties of the job We are looking for a friendly, organised and proactive Medical Receptionist to join our busy and supportive medical practice.

This is a key front-of-house role where you will help create a welcoming experience for patients while supporting the smooth day-to-day running of the practice.

Key Responsibilities Welcome and assist patients and visitors, providing a warm and professional first point of contact Answer incoming telephone calls, documenting and directing them appropriately Book, amend and cancel patient appointments in line with practice procedures to ensure maximum efficiency Be available to work 45 days per week, with flexibility across varying shift patterns Respond to patient enquiries, liaising with GPs, nurses and other healthcare professionals as needed Ensure all tasks assigned by GPs and administrative staff are completed accurately and in a timely manner Maintain clean, tidy and well-stocked reception, waiting areas, and clinical rooms Process home visit requests and accurately update patient records on the clinical system Use the practices online booking and triage system (Accu Rx), including:
Booking patients as advised by the Duty Doctor Supporting patients with online triage queries Submitting requests on behalf of patients where required Monitoring and completing triage requests promptly

Administrative Duties Support all reception and administrative tasks as directed by the practice team Maintain a strong understanding of practice procedures, policies and protocols Ensure all daily tasks are completed and systems are kept up to date Monitor the Accu Rx triage system throughout the day Clear and restock rooms after surgeries Complete mandatory training and ensure compliance with GDPR, practice policies and safety procedures

About You Friendly, approachable and professional with strong communication skills Highly organised with the ability to multitask in a fast-paced environment Confident using computer systems and willing to learn new software Committed to patient confidentiality and high standards of care A flexible and reliable team player This role offers the opportunity to be part of a dedicated healthcare team making a real difference to patients every day.

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