CRM Controller

As a family-based business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of high-quality vehicles delivering exceptional aftersales support services in the North West.

We take great pride in delivering excellent service to our customers at all times. With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the automobile industry. When you join the Williams family, you will receive training and support to help you develop skills that will stand you in good stead for a long and successful career with us.

Working hours 8:00am – 5:00pm Monday to Friday (40 hours)

Our CRM Controllers fulfil a unique role within Williams. As a CRM controller your role is responsible for providing vital support for every department ensuring a smooth customer journey from initial enquiry to customer satisfaction for both Sales and Aftersales services.

Key responsibilities include monitoring data quality, producing reports, database maintenance, processing enquiries, and recording customer satisfaction surveys. This requires strong analytical skills, excellent communication skills and meticulous attention to detail. You will also be responsible of overseeing the CRM Administrator and ensuring their daily tasks are carried out to a high standard with accuracy and efficiency.

The role requires a proactive contributor to the Williams culture, being an ambassador for various staff incentives promoting its values and enhancing its family-oriented atmosphere. Experience of the motor industry would also be an advantage, but is not essential.

We offer excellent working facilities with a competitive salary, together with a host of other employee benefits including:

• Up to 27 days holidays (based on length of service), plus 8 bank holidays
• Pension scheme
• Life assurance cover
• Employee reward & recognition schemes
• Annual children’s Christmas party & staff party
• Staff discounts
• Subsidised prestige car scheme for employees
• £1,000 referral award
• Onsite parking

So, if you are a talented, motivated, customer focused individual looking to work for a prestigious company with strong family values, please apply now.

Please note that if you do not hear from us within two weeks of submitting your application, unfortunately, on this occasion, you have been unsuccessful.

No Agencies

Working Hours Full Time

Location Williams Stockport

Salary On Application

Benefits We offer excellent working conditions together with a highly competitive salary, bonus scheme and a host of other employee benefits.

Closing Date 02/08/2024