Medical Receptionist

Job Title

Medical Receptionist Accountable to Practice Manager Hours 25 per week Tuesday
1.30pm - 6.30pm Wednesday
1.30pm - 6.30pm Thursday
1.30pm - 7.30pm Friday
8.30am - 6.30pm

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi‑disciplinary team members and external agencies such as secondary care and community service providers.

To enable and promote the wellbeing of all of our registered patients using advice, treatment and the coordination of available NHS resources in a way that is Well Led, Effective, Responsive, Caring and Safe.

The following are the core responsibilities of the medical receptionist role.

There may be, on occasion, a requirement to carry out other tasks.

This will be dependent upon factors such as workload and staff levels: receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical and secretarial support to clinical staff and other members of the Practice team.

The duties and responsibilities to be undertaken by members of the Practice Reception Team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels.

Reception Maintain and monitor the practice appointment system.

Process personal, telephone and e‑requests for appointments, answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.

Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and, where necessary, refer to Duty Doctor. Signpost patients to the correct service. Initiate contact with and respond to requests from patients, team members and external agencies. Clinically code data on EMIS Web clinical system. Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into patients' healthcare records as necessary.

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.

Manage all queries as necessary in an efficient manner.

Carry out system searches as requested.

Maintain a clean, tidy, effective working area at all times.

Monitor and maintain the reception area and notice boards.

Support all clinical staff with general tasks as requested.

Hand completed repeat prescriptions to patient and check names and address.

Advise patients of relevant charges for private (non‑General Medical Services) services, accept payment and issue receipts for the same. Take messages and pass on information.

Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter. Provision of refreshments for staff and visitors as required, load and empty the dishwasher and keep the kitchen area clean and tidy.

Administration: opening up/locking up of Practice premises and maintaining security in accordance with Practice protocols. To have a thorough knowledge of all Practice procedures. To work in accordance with written protocols.

Photocopy as requested.

Processing and distributing incoming (and outgoing) mail.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or…