Service Desk Coordinator

Service Desk Administrator

£32,000 Per Annum.

Stockport

Full Time, Permanent | Monday to Friday 0700 - 17:00

Do you have strong scheduling and coordination skills?

Do you thrive in a fast-paced, customer-focused environment?

Attega Group is currently partnering with our client in recruiting a Service Desk Administrator.

The main purpose of this role is to work closely with the Technical Support and Operations teams to plan, coordinate, and schedule works efficiently, ensuring the smooth day-to-day running of service delivery.

In return, our client is offering a salary of £32,000 per annum, depending on experience.

This is a full-time, permanent role. The hours of work will be Monday to Friday, 07:00 – 17:00.

Your responsibilities will include:

Scheduling and coordinating works for field operatives, ensuring all jobs are planned and confirmed with clients daily
Managing diaries and allocating resources effectively to meet service requirements
Liaising with Technical Team Members and Supervisor/Managers to ensure works are delivered efficiently
Ensuring all client portals and internal systems are updated accurately and in a timely manner
Communicating daily via phone and email with engineers, contractors, clients, and suppliers
Proactively managing changes, delays, and last-minute issues to minimise disruption
The ideal candidate:

Has a strong “can-do” attitude and excellent organisational skills
Possesses strong communication and problem-solving abilities
Is a confident team player who can also work independently
Demonstrates self-motivation, discipline, and attention to detail
Has a customer-focused attitude with a commitment to high service standards
Takes health and safety seriously in all aspects of the role