Partner Relationship Manager

Movera are looking for a Partner Relationship Manager to join their Partnerships and Growth Team. In this role you'll play a pivotal role in fostering strategic partnerships and expanding our business. You'll work closely with our Relationship Director to:

• Cultivate deep connections: Nurturing and maintaining strong relationships with key partners and introducers.
• Stay ahead of the curve: Stay informed about the strategic goals and evolving needs of our partners and their markets.
• Identify growth opportunities: Spot opportunities to enhance our services and to work collaboratively with our partners to strengthen our service propositions and expand our reach.

• Develop, own and deliver tailored Account Management Plans and Relationship Strategies for assigned partners.
• Drive timely, relevant and coordinated activity to strengthen partnerships, maximise collaboration, and support sustainable growth.
• Act as the senior escalation point for partner queries and issues, ensuring effective resolution and relationship protection.

• Serve as the primary point of contact for partner interactions, coordinating and hosting regular face‑to‑face meetings, visits and calls.
• Maintain a comprehensive understanding of contractual obligations, performance metrics, pricing structures, KPIs and SLAs.
• Monitor partner performance against agreed metrics, identifying risks, issues and opportunities for improvement.

• Work closely with partners, internal teams and stakeholders to plan, coordinate and deliver partner‑driven and internal change initiatives.
• Ensure changes and regular updates are communicated effectively, delivered to agreed timescales and remain within agreed budget.
• Proactively identify and champion opportunities for improvement and enhanced collaboration.

• Manage partner‑led and internal due diligence processes, audits and ad‑hoc information requests.
• Ensure all audit outputs are completed accurately and within agreed deadlines, maintaining high standards of governance and compliance.

• Produce timely, accurate management information and performance commentary.
• Collaborate with internal teams and subject matter experts to provide context, insight and actionable recommendations.
• Use data and feedback to inform decision‑making and performance improvement.

• Proven track record of success in account and relationship management within the legal services or property sectors.
• Strong understanding of residential conveyancing and remortgage operations, including regulatory and legal requirements.
• In‑depth knowledge of the customer, lender and referrer journey within residential conveyancing.

• Excellent communication, negotiation and relationship‑building skills, with the ability to influence senior stakeholders.
• Strong leadership and managerial capability, with experience working collaboratively across cross‑functional teams.
• Analytical and commercially minded, with the ability to interpret performance data, market trends and client feedback.
• Self‑motivated, results‑driven and accountable, with a proactive approach to problem‑solving.
• Comfortable operating in a fast‑paced, evolving environment and adapting to changing priorities.
• Willingness to travel frequently as required.

We aim to reward your hard work generously. You’ll be greeted in our offices with great coffee, fruit and biscuits to keep you going, alongside all the benefits listed below, plus much more.

• 25 days holiday + your birthday off!
• Hybrid working
• Free conveyancing legal fees
• Moving home days off
• Volunteering days
• Retailer discounts and frequent socials
• Refer a friend bonuses

Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job and strive to create a positive and supportive work environment.

At Movera, we celebrate diverse backgrounds, experiences, and perspectives. We strive to create an environment where everyone feels valued, heard, and empowered. We believe…