Customer Service Officer- Reception

Overview

Permanent, Full Time (37 hours per week)
Do you love making people feel welcome, supported, and reassured from the moment they walk through the door? Are you calm, confident, and great at helping people when they need it most? If so, this is an exciting opportunity to shine as part of our Reception Team.

As a Customer Service Officer (Reception), you’ll be the first point of contact for anyone visiting Cornerstone, from customers seeking support with homelessness, tenancy queries or rent arrears, to those simply needing guidance or signposting to the right place. You’ll play a vital role in creating a positive and reassuring experience for every visitor. Your day will be varied, rewarding, and people-focused.

You’ll be the person who sets the tone: warm, attentive, and always professional. Every interaction is a chance to exceed expectations, build trust, and make a positive difference in our community.

• Deliver a warm, supportive welcome to everyone entering Cornerstone
• Respond with empathy and professionalism to enquiries about homelessness, tenancy, repairs, rehousing, appointments, and more
• Proactively manage visitor flow, ensuring an efficient and well-organised reception experience
• Build strong relationships with colleagues, partner organisations, and services across Stockport Homes Group
• Maintain a high-quality, inviting reception environment
• Listen actively to understand customer needs and find solutions creatively
• Record and update customer information accurately while maintaining confidentiality
• Stay positive and resilient in a busy, fast-moving environment

We’d love to hear from you if you’re someone who:

• Has the passion and drive to deliver outstanding customer service
• Actively listens, empathises, and treats everyone with dignity and respect
• Works well under pressure with a consistently positive attitude
• Communicates clearly and confidently, both verbally and in writing
• Uses IT systems effectively and keeps accurate records
• Solves problems using established procedures and available resources
• Adapts flexibly, contributes ideas, and supports continuous service improvement
• Values diversity and promotes inclusive service delivery

If you’re enthusiastic about helping people, love working in a front-facing role, and want to make every interaction count, we’d love to hear from you.

If you’d like to discuss the role, please contact:
Jackie.jones

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions.

The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

We understand that if you don'tmeet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on human resources
.

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: 20 February 2026

Interview Date: 27 February 2026

Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.

As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing.…