Customer Experience Assistant

Overview

At Oxford Innovation Space, we create and manage inspiring work spaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 850 SMEs across 35+ sectors. Our centres are more than just buildings - they're buzzing communities of entrepreneurs, creators, and changemakers. We're excited to announce a vacancy for a Customer Experience Assistant to join our team and help deliver exceptional service at this state-of-the-art Innovation Centre in the heart of Stockport Town Centre.

Merseyway Innovation Centre (MIC) has been developed by Stockport Metropolitan Borough Council and has joined the network of innovation spaces managed by Oxford Innovation Space. Along with Stockport Business & Innovation Centre and Merchants House, MIC offers a thriving Innovation Centre where fledgling and small businesses are supported in their growth plans in a centrally located, flexible and inspirational environment.

Find out more about Merseyway Innovation Centre here:
Merseyway Innovation Centre | Part of the Innovate Stockport Network

Please note this is a part time role: 15hrs p/week - Monday & Tuesday 08:30 - 17:00

• As the first and last point of contact for our customers and guests, you ll:
  Welcome visitors with warmth and professionalism, creating a positive first impression.
• Manage reception duties, including calls, emails, post, and meeting room bookings.
• Support events, social media updates, and community engagement activities.
• Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
• Assist with a variety of customer needs, from booking couriers to recommending local spots.
• Provide backup support to the Centre Manager and Assistant Centre Manager.

Want the full picture? Please see the attached job description for more details on what the role involves.

We re looking for someone who s hands-on, people-focused, and proactive. You ll bring:

• A confident, approachable personality and a natural flair for customer service.
• Strong IT skills and the ability to pick up new systems quickly.
• A proactive, can-do attitude and a keen eye for detail.
• Flexibility and a team spirit - ready to pitch in wherever needed.

We Offer More Than Just a Job - We Offer a Place Where You Can Grow, Contribute, And Be Part Of Something Meaningful. Here s What You Can Expect

Salary
:
Competitive salary of £9,828 per annum (increasing to £10,491 from 1 April 2026).

Time off
: 25 days  holiday + bank holidays, pro-rata.

Flexible benefits
:
Options to swap salary for extra benefits, including additional holiday.

Wellbeing
:
Wellbeing days, Employee Assistance Programme, and health resources.

Perks
:
Discounts on high street brands, EV leasing, cycle to work scheme, and more.

Development
:
Full induction, buddy system, and ongoing learning opportunities.

Culture
: A supportive, inclusive team that values your voice and ideas.

Purpose
: A chance to make a real difference in the lives of entrepreneurs and growing businesses.

If this sounds like your kind of role, we d love to hear from you. Click ‘Apply  to join us as our new Customer Experience Assistant.

Got questions? Reach out - we re happy to chat.

We re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you re excited about this role but don t meet every requirement, we still encourage you to apply - you might be just the person we re looking for.

We reserve the right to close the vacancy once we ve received sufficient applications, so apply early to avoid disappointment.